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IT Help Desk/End User Support: CS
IT Help Desk/End User Support: CS
at St. Louis Community College
St. Louis Catalog
IT Help Desk/End User Support Certificate of Specialization is a skill-oriented program that prepares students for help desk, computer support, and computer technician positions. The foundational principles of end-user support including client operating, system and application software, hardware installation, software installation, system configuration, problem diagnosis and resolution, and computer security will be covered. The courses in the program provide a combination of online, distance learning, and classroom-based in-depth hands-on skills development. The demonstration of hands-on skills is critical to employers. Students completing the program are prepared for a variety of industry certification exams as well as entry-level employment in a help desk or desktop support position.
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Example Career
Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Showing wage data for: St. Louis, MO
Entry
Median
High
Salary
Hourly Wage
$35,380
$54,080
$93,100
$17.01
$26
$44.76
Admissions
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