Windows PC Technician Tantus Technologies, Inc - 4.4 Durham, NC Job Details Full-time $45,000 - $55,000 a year 20 hours ago Benefits Health savings account Paid holidays 401(k) 3% Match Health insurance Dental insurance 401(k) Flexible spending account Paid time off Parental leave Vision insurance 401(k) matching Professional development assistance Flexible schedule Referral program Qualifications Customer service Scientific research Mid-level Windows Analysis skills 1 year Citrix Communication skills Active Directory Mobile devices VPN Full Job Description Tantus Technologies, Inc. (Tantus) - recognized by the Washington Post as a Top Workplace - is seeking a Tier II PC Technician to join our Service Desk Team. Our Service Desk Technicians provide expert, quick, collaborative, and professional Tier 2 technical support to scientists and administrative staff in an active environmental health research setting​​​. In this role, you will serve as the customer's primary point of contact and escalation point for incidents and service requests. You will install, configure, troubleshoot and resolve or escalate incidents and service requests related to hardware and software, websites and network access, remote access via VPN and Citrix, hardware/software roll-outs and refresh efforts, printers, instrument-attached devices, mobile devices, VOIP phones, conference room equipment, and security compliance. Service Desk Technicians follow relevant standard operating procedures (SOPs) and work within agreed service levels. Successful applicants can demonstrate their capacity to establish productive working relationships and effective communication with end users and teammates and to contribute ideas in support of quality and continual improvement goals.

• US Citizenship and the ability to obtain a public trust.
• This position requires the candidate to be on-site 5 days a week in Durham, North Carolina.
• What You'll Do Managing systems through the hardware lifecycle from deployment through decommissioning.

Fulfilling equipment requests. (New Hire, Lifecycle, Break/Fix, etc.) Maintaining and reporting on hardware inventory levels. Working closely with the customer to recommend computer models and other hardware for purchase. Maintaining a ready-use supply of equipment for rapid request fulfillment. Point of delivery for all Mobile Devices (Cell Phones, iPads, MiFis) Required Knowledge and Skills ​1-3 years of Windows PC support experience with experienced Tier 2 level support a plus​ Proficient in supporting use of Microsoft O365 suite of tools including Outlook, OneDrive, and Teams Strong analytical and problem-solving skills and ability to troubleshoot problems quickly Strong interpersonal and customer service skills Commitment to and compliance with the organization's policies and procedures Excellent written and verbal communication skills Abilities Ability to work effectively with little supervision in cross-functional teams Energy and passion to create new solutions and drive positive change Ability to work in a fast-paced, team environment supporting 1600+ end-user Nice to Haves Experience providing support to a large (>1000) community of Windows PC users Documented Experience working in a scientific research environment is a plus Experience supporting both Windows and Mac platforms is a plus Experience documenting processes as Standard Operating Procedures (SOPs) and in a Knowledgebase format Experience supporting customer remote access via VPN and Citrix Working knowledge of Active Directory, GPOs, and local machine policies Working knowledge of McAfee/ePO and BitLocker Experience supporting user account information including rights, security, and systems groups Experience supporting mobile devices such as iPhones and iPads Why Tantus?

We Provide:

Competitive total compensation package reflective of the expected contributions you will make to the organization. A workplace culture that supports balancing great work with a great life. A continuous learning environment investing $3,000 annually in your professional development and training. A strong career development and advancement program. Excellent medical, dental and vision programs. A Fidelity-managed 401(k) plan with 3% company match. 15 days of PTO annually and 11 paid federal holidays. Corporate and team social events. Community engagement activities to give back by volunteering. Discretionary quarterly bonuses for above and beyond contributions and outstanding performance. About Us Tantus is an IT development and management consulting firm helping federal programs become more successful, cost-effective, and mission-focused through program management oversight and system development and implementation. Our people are committed to making our world better by delivering solutions to improve the effectiveness of government services and citizen experience. Tantus is Latin for "so great" or "so much" - we strive to put great things into everything we do. As part of the employment process at Tantus, all successful job applicants must undergo a background investigation. This may include a pre-employment drug screening and/or a credit check for certain positions within our organization. Tantus is an equal opportunity employer. We provide consideration for employment to qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, military status, or any other classification protected by federal, state, or local law. If you are a qualified individual with a disability or a disabled veteran and require accommodation to navigate Tantus' careers website or apply for a job opening, please contact Human Resources at to request a reasonable accommodation.

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Full-time Pay:

$45,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Paid time off Parental leave Professional development assistance Referral program Vision insurance

Schedule:

Monday to Friday Application Question(s): The position requires US citizenship. Please confirm that you meet this requirement. Are you proficient in supporting use of Microsoft O365 suite of tools including Outlook, OneDrive, and Teams? This position requires the candidate to be 5 days per week on-site in Durham, NC - are you able to meet this requirement? This position requires the candidate to be 5 days per week on-site in Durham, NC - are you able to meet this requirement?

Experience:

Windows PC:

1 year (Required)

Work Location:

Hybrid remote in Durham, NC 27709