The Computer Studies: IT Support Certificate of Achievement is designed to allow a student to complete a certificate program and enter the workforce as an entry-level help desk technician. The Computer Studies: IT Support certification exposes students to skills and knowledge necessary to support end users who run Windows and Microsoft Office applications. Of primary importance for the IT support technician is the development of Soft Skills. 
These interpersonal competencies are fostered to enable the IT Support technician to successfully communicate in both written and verbal forms as well as utilize techniques in conflict management. IT support technicians will gain valuable experience in the CS 99I Computer Studies Occupational Work Experience Intern program. This experience provides the necessary hands-on training and skill development for the professional IT Support technician.