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Helpdesk/Desktop Support - DC
Helpdesk/Desktop Support - DC
at Year Up
Washington, D.C. Catalog
Year Up's Helpdesk/Desktop Support curriculum provides students with hands-on learning in hardware and software support. Training includes diagnosis and troubleshooting of common hardware and software problems in a personal computer, types and functions of operating systems, OS installation (physical and virtual), and an introduction to basic functions using the command line interface in Windows and Linux environments. Students are also introduced to network protocols, ports, and topologies, as well as customer service concepts like problem-solving, active listening and de-escalation.
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Example Career
Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Showing wage data for:
Entry
Median
High
Salary
Hourly Wage
$37,690
$59,240
$97,020
$18.12
$28.48
$46.65
Admissions
- 18-29 years old
- High school graduate or GED
- Low to moderate income
- U.S. citizenship, permanent resident, DACA recipient, or employment authorization card
- Live within commuting distance of a Year Up location. Although Year Up has shifted to a hybrid program model, you must be able to regularly attend in-person days throughout the duration of the program
- Have not obtained a Bachelor’s degree
- Available five days a week (M-F) for the entire duration of the program
- Highly motivated to learn new technical and professional skills
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Format: Hybrid