The Help Desk certificate prepares students to provide Level One IT support. Level One support staff answer calls for IT support, offer solutions for simple problems, route calls, and manage IT tickets. In the Help Desk certificate program, you’ll start with an introduction to computer technology and then add on knowledge of programming logic and design, applications, PC maintenance, and networking. You’ll also develop the professional skills needed for successful employment such as self-management, communication, and interviewing. Employment opportunities may be available in any industry, from education and non-profits to corporations and global enterprises. The help desk certificate is a one-year program designed for entry-level employment. Additional coursework can be added to earn an associate degree for advanced career and educational opportunities.