<p>Help desk technicians are indispensable in organizations of all sizes and industries, providing crucial IT support services. They handle everything from deploying and maintaining hardware and software to securing and upgrading systems. Help desk technicians are excellent communicators and resourceful problem-solvers, interacting with users, management, and external providers. Starting as a help desk technician is a great entry point into a technology career, even without prior experience. With career growth opportunities, you can advance to roles such as a systems administrator, DevOps engineer, or IT support manager.
During this 12-month apprenticeship program, students build a solid foundation in IT. You'll learn to set up, configure, and verify equipment and software, install updates, configure backups, and ensure security.&nbsp;</p>

Help Desk Technician Apprenticeship | SkillUp Coalition

Help Desk Technician Apprenticeship

Prince George's Community College

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Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.