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Computer Information Systems - Help Desk/User Support
Computer Information Systems - Help Desk/User Support
at Pasadena City College
Los Angeles Catalog
This help desk/user support program prepares students with the necessary skills to seek employment in help desk/user support in the field of Information Technology. Instruction includes training in computer hardware, software, Microsoft Windows server operating systems, and Microsoft Windows client operating systems in a networked environment with an emphasis on Local Area Networks (LANs) and network security.
Leads to
Costs
Takes
Example Career
Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
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Entry
Median
High
Salary
Hourly Wage
$36,580
$57,890
$94,920
$17.59
$27.83
$45.63
Admissions
You may be eligible for admission to PCC if you are:
- A high school graduate
- Not a high school graduate, but over 18 years old.
- A 12th-grade-or-below student who meets Concurrent or Dual Enrollment eligibility.
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