IT service and support technicians provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Earning this certificate of achievement is advantageous for students who already have a degree but are looking to update their existing skills to enhance their current career or change to a new career. The courses required in this certificate can also be used toward the Associate in Science in IT Service and Support.