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Information Technology (IT) – Service Desk Technician Apprenticeship
Information Technology (IT) – Service Desk Technician Apprenticeship
at Moraine Park Technical College
Milwaukee Catalog
Information Technology – Service Desk Technicians are tasked with fielding incoming technical support communications and tickets; troubleshooting; communicating over the phone, email and online chat; and resolving user inquiries. Additionally, they may schedule maintenance on computer systems and teach clients to use software programs. Students will learn how to manage various IT projects and consult with staff, users and management when needed. They will gain proficiency in troubleshooting hardware and software problems. Graduates are skilled in providing technical assistance and answering inquires to resolve issues. Students also learn the importance of creating and maintaining training and other documentation. Training Period
- 1-year apprenticeship under the hybrid model (both time-based and competency-based)
- 2,000 hours on-the-job training
- 144 hours over 12 months
- Complete Transition to Trainer course in the final year
Leads to
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Takes
Example Career
Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
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Hourly Wage
$40,360
$57,360
$80,570
$19.41
$27.58
$38.73
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Format: Hybrid