<p>Information Technology – Service Desk Technicians are tasked with fielding incoming technical support communications and tickets; troubleshooting; communicating over the phone,&nbsp;email&nbsp;and online chat; and resolving user inquiries. Additionally, they may schedule maintenance on computer systems and teach clients to use software programs.
Students will learn how to manage various IT projects and consult with staff, users and management when needed. They will gain proficiency in troubleshooting hardware and software problems. Graduates are skilled in providing technical assistance and answering inquires to resolve issues. Students also learn the importance of creating and maintaining training and other documentation.
<strong>Training Period</strong></p>
<ul>
<li>1-year apprenticeship under the hybrid model (both time-based and competency-based)&nbsp;</li>
<li>2,000 hours&nbsp;on-the-job training&nbsp;</li>
<li>144 hours&nbsp;over 12 months&nbsp;</li>
<li>​Complete Transition to Trainer course in the final year&nbsp;</li>
</ul>

Information Technology (IT) – Service Desk Technician Apprenticeship | SkillUp Coalition

Information Technology (IT) – Service Desk Technician Apprenticeship

Moraine Park Technical College

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Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.