<p>The goal of the Certificate of Achievement in IT Helpdesk Technician is to provide students with the knowledge and skills required for a variety of entry-level positions in the field of IT support. The program includes foundation courses that are aligned with industry certificates and a wide range of skill-builder courses. Career/Transfer Opportunities Career opportunities include the following: Computer User Support Specialist, Computer Network Support Specialist, and Network and Computer Systems Administrators.</p>

Certificate of Achievement in IT Helpdesk | SkillUp Coalition

Certificate of Achievement in IT Helpdesk

Mission College 

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Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.