IT Support
at Merit America & SkillUp
National Catalog
About
IT support is all about helping people use technology smoothly, from computers and phones to systems and networks. IT support specialists are often responsible for setting up new users with the tech they’ll need, overseeing computer systems, and troubleshooting problems with that tech whenever they arise. If you like helping people solve problems, particularly issues with technology, then IT support could be the career for you. Benefits of the field: - High salaries - Growth potential - Engaging, people-focused work.
Merit America offers a Success Sharing Agreement: you pay $0 upfront and only pay after you're earning $40,000 or more.
Takes
14 Weeks
Costs
$5.7k
Leads to
$57.9k careers
Example Career
Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Showing wage data for:
Entry
Median
High
Salary
Hourly Wage
$36,580
$57,890
$94,920
$17.59
$27.83
$45.63
What skills and credentials will I gain?
Build your foundation by learning technical support, troubleshooting, computer networking, operating systems, systems administration, and Office 365 administration. These skills are the backbone of the IT stack at modern companies.
Admissions
To be eligible for any of Merit America’s programs, the following must be true:
-You have a high school diploma or GED but no bachelor’s degree. Associate degree holders are welcomed. -Bachelors degree holders are not eligible unless both of the following are true: Bachelors degree was received over 5 years ago and your income over the past 12 months was less than $35,000 due to unemployment or underemployment. -You do not have a graduate degree. -You are a fluent English speaker, reader, and writer. -You are a resident of the U.S. and authorized to work in the U.S. -You will be seeking full-time employment upon completion of the program. -You have access to a desktop or laptop computer that can connect to the internet.
