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IT Service Desk Technician Certificate
IT Service Desk Technician Certificate
at Hennepin Technical College
Minneapolis Catalog
The IT Service Desk Technician is responsible for taking calls, troubleshooting, tracking and resolving issues for customers. This person must be an excellent communicator and troubleshooter who can excel in a fast paced environment. This certificate is designed for the individual seeking a position in the computer service desk environment. Students gain the skills necessary to operate, configure, and troubleshoot including an awareness of issues surrounding computer security in today's highly technological world. Students are also introduced to the concepts and practices required of an entry-level technology professional in an effort to prepare them to become service providers.
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Example Career
Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Showing wage data for:
Entry
Median
High
Salary
Hourly Wage
$47,850
$64,070
$94,660
$23.01
$30.8
$45.51
Admissions
Prerequisite knowledge: Basic computer literacy, computer keyboarding, familiarity with the Internet, college-level reading and writing ability, and proficiency in basic mathematics.