This program consists of 4-hour sessions that take place virtually or in person over 3 weeks. In these sessions you will cover:

• THE CREDIBLE HR PROFESSIONAL: The goal of this session is to help HR professionals understand the key traits and characteristics that help to build credibility quickly.  As a result of attending, participants will be able to articulate characteristics of effective HR professionals, connect knowledge about personal working style and preferences to being an effective HR professional, build credibility with both employees and operational leaders, exhibit active listening and fundamental coaching behaviors with employees at all levels, build trust through effective communication and accountable action, and develop personal work habits that will contribute to long-term success within the HR function.
• BUILDING OPERATIONAL CREDIBILITY: The goal of this session is to provide tools and resources for HR professionals to connect their work to operation’s success.  As a result of attending, participants will be able to partner with stakeholders to understand and support operational priorities, connect regular HR tasks to organizational success, recognize the impact of culture on decision-making and day-to-day operations, understand the basics of fact-based and metric-driven decision-making that align to operational priorities, support individual and team productivity and an engaging work environment, and build and execute action plans that support operational objectives leveraging systems and technology where appropriate.
• COACHING THROUGH CONFLICT: The goal of this session is to develop personal capacity for supporting employees and managers in working through conflict.  As a result of attending, participants will be able to recognize personal approaches and reactions to conflict in the workplace, develop strategies for navigating conflict effectively, coach employees and managers through conflict situations, determine how to include others in conflict resolution when required, develop problem-solving skills with employees to facilitate personal accountability, and develop effective team dynamics in your workplace.