<p>The Help Desk Support Occupational Skills Award (OSA) at Collin College is a 12-credit-hour program designed to equip students with the essential skills required for entry-level positions in IT support and help desk environments. The curriculum focuses on troubleshooting and resolving computer and software issues, preparing students to assist users effectively in various organizational settings.</p>

 Help Desk Support, OSA | SkillUp Coalition

 Help Desk Support, OSA

Collin College

Computer user support

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.