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Help Desk Support Technician, C.C.C.
Help Desk Support Technician, C.C.C.
at College of Central Florida
Central Florida Catalog
The College Credit Certificate in Help Desk Support provides training for aspiring I.T. help desk technicians. The student develops proficiency in assisting end-users with technical problems related to hardware, software, and mobile devices. This path can be completed in as little as a year. Through the certificate coursework, students pursuing this certificate will also receive the training necessary to complete two of the most desired industry certifications, CompTIA A+ and CompTIA Network +.
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Example Career
Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
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Entry
Median
High
Salary
Hourly Wage
$36,030
$48,200
$77,610
$17.32
$23.17
$37.31