<p>The Career and Technical Certificate in Help Desk&nbsp;provides core knowledge in troubleshooting basic computer software problems, developing soft skills, and working as an entry-level IT professional.&nbsp;Students receiving this certificate will be able to troubleshoot and correct computer problems on remote computers and successfully communicate with clients. The core content knowledge is applicable to not only Help Desk operations but to those working in a small business where these skills would be valuable.</p>

Career and Technical Certificate in Help Desk | SkillUp Coalition

Career and Technical Certificate in Help Desk

Bossier Parish Community College

Computer user support

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.