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Information Technology Service Management
Information Technology Service Management
at Anne Arundel Community College
Baltimore Catalog
IT service management (ITSM) describes the strategic approach to design, deliver, manage and improve the way businesses use information technology. ITSM supports a service throughout its lifecycle, from service management to change management, problem and incident management, asset management, and knowledge management.
Leads to
$59.2k careers
Costs
$2.3k
Takes
4 Months
Example Career
Computer User Support Specialists
Conventional
Realistic
Investigative
Showing wage data for:
Entry
Median
High
Salary
Hourly Wage
$37,690
$59,240
$97,020
$18.12
$28.48
$46.65
Admissions
To graduate with a certificate, students must have demonstrated eligibility for ENG 101 or ENG 101A. Refer to Academic Regulations on Graduation Requirements.