Automotive Service Advisor 4.0 4.0 out of 5 stars Savannah, GA Service Advisor - Critz Mercedes-Benz (Savannah, GA) Are you passionate about luxury vehicles and delivering exceptional customer service? Critz Mercedes-Benz in Savannah, GA, is looking for a Service Advisor to join our team! Why Work with Us? At Critz Mercedes-Benz, we take pride in providing a first-class experience for our customers and employees alike. As a family-owned dealership with a reputation for excellence, we offer a supportive work environment, competitive compensation, and opportunities for growth.

Responsibilities:

Greet customers and assess their vehicle service needs. Provide expert advice on maintenance and repair options. Communicate service recommendations clearly and professionally. Ensure timely follow-ups and maintain strong customer relationships. Work closely with the service team to ensure a smooth repair process. Maintain knowledge of Mercedes-Benz products and service standards.

Compensation:

$75,000 yearly

Responsibilities:

Attitude is everything—greet service department customers promptly and courteously Listen to each customer and articulate repair needs to techs Upsell recommended/additional services using low-pressure, high-integrity methods Provide accurate estimates of repair/maintenance costs Adherence to dealership policy on customer vehicle care and operation Follow up on each repair and keep customers informed of the progress Sell and manage extended warranties Inspect repair quality and ensure that all work is complete Notify customers when vehicles are ready for pickup Review and explain repairs and associated costs to customers Handle minor customer concerns and complaints Keep the Service Manager informed of all problems and potential problems Maintain Customer Satisfaction Index (CSI) scores by dealership standards

Qualifications:

Possess a valid, state-issued driver's license and acceptable driving record Previous experience working as a service technician or in a service department a plus Have a high school diploma or GED equivalent

What We Offer:

Competitive salary + performance-based bonuses Comprehensive benefits package (medical, dental, vision) Paid vacation and holidays 401(k) with company match Ongoing training and career growth opportunities

What We're Looking For:

Automotive service experience preferred (Mercedes-Benz experience is a plus!) Strong communication and customer service skills Ability to multitask in a fast-paced environment Tech-savvy with experience using service management software A positive, team-oriented attitude Join the premier Mercedes-Benz dealership in Savannah and take your career to the next level!

Location:

Critz Mercedes-Benz, Savannah, GA Apply today! About Company We are a family-owned dealership that has been in business for over 80 years. We provide a positive and professional work environment. We believe in employee development through training and advancement from within.