Details:

A REMOTE

ServiceNow SPM Developer job is currently available at Belcan. To be considered for this role, you will have 5+ years of ServiceNow Development experience supporting a large organization with 2-3 years' specific experience with Strategic Portfolio Management (SPM). In this role, you will play a crucial role in supporting the development and configuration of SPM by collaborating with cross-functional teams to ensure the successful delivery of solutions that align with business goals and requirements. This position allows you to work remotely from within the United States only. Qualified candidates will be in the U.S. in Eastern or Central time zones to support customer hours. U.S. Citizenship is a requirement.

Job Duties

• Implement and configure SPM modules (Ideation, Demand, Project & Portfolio, Resource, APM).
• Build and maintain prioritization models, approval chains, and intake pipelines using Flow Designer.
• Develop scoped apps, script includes, client scripts, and UI policies to automate demand-to-project workflows and enforce business rules.
• Partner with business stakeholders to gather requirements and translate them into actionable tasks.
• Design Performance Analytics indicators, dashboards (scorecards, resource heatmaps, demand backlogs), and custom reports.
• Leverage Analytics Designer and data streams for real-time portfolio metrics.
• Lead stakeholder workshops each sprint to map processes, demo solutions, and gather feedback.
• Lead and participate in training sessions with peers, business users, and stakeholders.
• Author and update knowledge articles, user guides, and how-to documentation on SPM best practices.
• Diagnose and resolve issues in automated flows and custom code; perform regression testing.
• Monitor system performance and apply optimizations-indexing, caching strategies, or script improvements-to reduce load times.
• Own multiple SPM user stories per sprint: define acceptance criteria, estimate effort, and demo completed work.
• Collaborate with the business to define and optimize the intake process for ideas and demands into SPM.
• Actively participate in backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
• Perform troubleshooting and root cause analysis, while also developing and implementing fixes.

Qualifications:

• ServiceNow Certified System Administrator, Certified Application Developer Certifications, or equivalent experience.
• 5+ years of ServiceNow Development experience
• 2-3 years' development and configuration experience with Strategic Portfolio Management (SPM)
• Must be able to obtain a SECRET level or higher DOD security clearance if customer required

MUST BE U.S. CITIZEN

• Extremely well-developed organizational, time management, and analytical skills
• Strong attention to detail, documentation, communication skills

Preferred Qualifications & Skills:

• SPM module configuration and customization experience.
• Performance tuning and data migration expertise.
• Scripting and role-based access control skills.
• Experience working in an Agile based environment
• Proven ability to manage releases and deployments in ServiceNow.
• ITIL v3 or ITIL v4We provide a competitive pay and benefits package.

This position is offering a salary range of $100,000 to $125,000. Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

As an employee with Belcan, you will be part of one of the largest engineering firms in the United States. We maintain a small company atmosphere as well as open communication at all levels of our organization, allowing for muc