Balance Technical Support Specialist Demant - 2.6 Eden Prairie, MN Job Details $75,000 a year 3 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Customer service Engineering Mid-level Technical support Microsoft Office High school diploma or GED Analysis skills Driver's License Organizational skills Manufacturing Communication skills FDA regulations Time management

Full Job Description Overview:

Join Demant, a global leader in hearing healthcare, and be part of a century-long legacy of innovation and excellence! At Demant, we are dedicated to improving people's hearing and health through cutting-edge technologies and expertise. Our commitment spans across hearing devices, implants, diagnostic equipment, intelligent audio solutions, and comprehensive hearing care worldwide. We are seeking a Balance Technical Support Specialist to join our dynamic team in Eden Prairie, MN. In this role, you will be pivotal in supporting our Balance segment by troubleshooting hardware, system installation, and providing technical training both remotely and at client sites. Our advanced products are designed to diagnose and treat individuals with balance impediments, and you will play a crucial role in enhancing our customer experience.

Key Responsibilities:

Provide expert technical support for hardware and system installations. Deliver comprehensive technical training to clients and remote teams. Collaborate with our sales and technical field teams to offer specialized expertise. Join us and make a difference in people's lives through innovative hearing solutions! Apply today and be part of our mission to transform hearing healthcare.

Schedule:

Monday -

Friday, First Shift Compensation:

$75,000 Benefits include Medical, Dental, Vision, 401(k) with Match, Life Insurance, Paid Time Off (PTO), Paid Holidays, Employee Perks, & Employee Assistance Program.

Responsibilities:

Understand the design and function of the balance product lines. Provide product and technical assistance to clinical support, sales representatives, physicians, vestibular technicians, and other users. Provide remote and onsite technical support of balance equipment and associated software. Support training of field staff and external partners on function and service of balance equipment. Maintain accurate records of customer support cases, resolutions, and customer feedback within the quality system. Assist in creating and maintaining technical documentation for the balance product lines. Participate in product testing, inspection, repair, and refurbishment. Responsible for developing and maintaining customer relationships, acting as a brand representative. All other duties as assigned

Qualifications:

Required Skills/Abilities:

General knowledge and familiarity with electronics and computers. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software.

Education and Experience:

High school diploma or equivalent required. Degree in electronics or engineering preferred; or an equivalent combination of education, training and experience. Experience working with diagnostics or therapeutic medical equipment preferred. Experience in medical device manufacturing in an

FDA/ ISO-13485

environment preferred. High-level ability to troubleshoot product faults and provide proper resolution. Must have a valid driver's license and be able to maintain a clear driving record. Must possess a passport.

Travel:

This position is subject to travel between 15%- 25% of the time.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer. Physically able to reach, stretch, bend, and sit for long periods of time during a daily routine. Ability to lift and move 80-100 lbs. Clear background check including criminal history and education verification. Diagnostic Group, LLC is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status. #LI-ON #LI-ES1 #DIAG_GROUP #DemantLifeUS #DemantCareersUS