Tax Collector Information Technology Service Desk Agent Miami-Dade County - 4.0 Miami-Dade County, FL Job Details Full-time $49,628.54 - $87,867.00 a year 9 hours ago Qualifications Mid-level High school diploma or GED Driver's License Trade school 1 year Full Job Description Job

ID 91895

Location Downtown Full/Part Time Full-Time Exempt from Classified Service Yes Minimum Rate 49628.54 Min Pay Frequency Yearly Maximum Rate 87867.00 Max Pay Frequency Yearly Regular/Temporary Regular Minimum Qualifications Completion of 60 semester credits to include 15 semester credits in a computer related field are required; OR completion of a vocational or trade school program in the installation, maintenance or repair of personal computers and/or related equipment and one year of experience in the installation, maintenance, and/or repair of personal computers and related equipment; OR High School diploma or GED and two years' experience in installation, maintenance or repair of personal computers and/or related equipment are required. Recruitment Notes The TC IT Service Desk Agent provides Tier 1 technical support to end users in support of tax collection, billing, and distribution operations, as well as Auto Tag and Driver's License services in partnership with the Department of Highway Safety and Motor Vehicle (DHSMV) to support of the Miami-Dade County Office of the Tax Collector. The TC IT Service Desk Agent troubleshoots issues with customers, performs repairs, and collaborates with other support personnel to help resolve issues with applications and hardware in a timely manner, to ensure the optimal performance of systems, maintain operations, and resolve software and hardware errors. The incumbent must communicate effectively and build liaisons with business partners to facilitate and enhance the taxpayer experience of doing business with the Miami-Dade County Office of the Tax Collector.