Desktop Support Technician TurbineAero Tempe, AZ Job Details Full-time $50,000 - $60,000 a year 15 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Professional development assistance Life insurance Qualifications Microsoft Windows Server Crystal Reports Software troubleshooting C#

LAN SSRS

Mid-level Windows Microsoft Office High school diploma or

GED SQL C++ C

Bachelor's degree Computer networking Network support 1 year Python Active Directory Help desk Full Job Description The Technical Systems Analyst will provide Tier 1 level technical support in the ticketing systems for all internal and external customers. This individual will assist in triaging the tickets (incidents, service requests and projects) in support of the sites within TurbineAero. This individual will be responding to the ticketing system (incidents, service requests and projects) in a timely manner based upon defined SLA metrics. The duties will include installs, upgrades, moves, and changes for computer workstation hardware and software, printers, and other peripheral Providing software engineering support on both next generation technologies and proven platforms Participating in software development of internal projects across all phases of the design lifecycle from concept development to implementation and support test activities for existing applications Working cohesively on a multi-functional team with a wide diversity of technologies This position operates in a professional office/manufacturing environment. This is an on-site position (not hybrid or remote) This position will work 7am to 4pm (core office business hours) This role supports multiple locations: specifically - TAR, TET, TEC locations. This position routinely uses standard office equipment such as computers, phones, cell phones, photocopiers, filing cabinets etc. Sitting, light lifting of computer and periphery devices Regularly required to speak and hear requests via cell phone/TEAMS and in person. Frequently required to stand, walk, use hands, fingers, handle and feel parts or boxes, reach with hands and arms Requirements 1-3 years of experience in a PC/local area network support environment Strong technical knowledge of PCs, laptops, printers and peripheral hardware devices

• Strong working knowledge of Windows, MS Office.

MS-DOS, ERP

Applications, communications software, virus protection and diagnostic software.

• Ability to diagnose and resolve onsite and remote PC related computing problems.
• Experience with Windows server, Active Directory, AV software and Helpdesk Software.
• Experience with SQL Crystal Reports, SSRS and Global Software and at least one of the following programming languages:

C/C++, C

#, and/or

Python Preferred Education and Experience:

• Experience in aerospace industry or related field
• Experience with network troubleshooting skills and gain experience over time
• Office 365 administration The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Furthermore, this job description does not establish a contract for employment and the content is subject to be changed, modified, or deleted at the discretion of the Company. TurbineAero is an Equal Employment Opportunity Employer and seeks qualified candidates without regard to race, color, religion, sex, pregnancy, age physical disability, national origin, marital status, ancestry, medical condition, or any other characteristic protected by state or federal law. TurbineAero maintains a drug and alcohol-free workplace in accordance with FAA requirements.

Job Type:

Full-time Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday Ability to

Commute:

Tempe, AZ 85282 (Required)

Work Location:

In person