IT Services Specialist III  Salary $38,985.00

• $72,134.00 Annually Location Chesterfield County, SC Job Type FTE
• Full-Time Job Number 175289 Agency Northeastern Technical College Opening Date 04/10/2025 Closing Date 4/30/2025 11:59 PM Eastern

Class Code:

AM62

Position Number:

61130499/021258

Normal Work Schedule:

Other Normal Work Schedule (Other): Monday

• Thursday 8:00 a.

m. to 5:00 p.m. Friday 8:00 a.m. to 1:30 p.m. Pay Band Band 5 Opening Date 04/10/2025 EEO Statement Equal Opportunity Employer

Agency Specific Application Procedures:

Persons interested in this opportunity, may apply online at https://www.governmentjobs.com/careers/sc/netc. Please complete the State application to include current and previous work history and education. A resume may be attached, but not substituted for completing work history and education sections of the application or to determine if an applicant has met the minimum qualifications and additional requirements for the position. Copies of transcripts may be submitted with the employment application, official transcripts are required upon offer of employment. Northeastern Technical College provides affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex,

• including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.

South Carolina is making our veterans a priority for employment in state agencies and institutions. Veteran Preference Statement South Carolina is making our Veterans a priority for employment in state agencies and institutions.

DESCRIPTION

BENEFITS Job Responsibilities Under the strategic direction of the IT Director, delivers comprehensive hardware, software, and network support, ensuring seamless operations for the College's administration, faculty and staff. This position is pivotal in providing college-wide technical expertise in the analysis, installation, upkeep, replacement, and maintenance of administrative information systems and applications, driving end-user productivity and enhancing overall institutional efficiency. Responsibilities of the IT Services Specialist III include: Technical Support

• Installs, troubleshoots, maintains, and repairs computer hardware, non-network software, and peripherals.

Sanitizes computers and manages surplus outdated equipment. Assists with onboarding and orientation for new employees. Provides user support for hardware and non-network software issues, enhancing end-user productivity and satisfaction. Offers technical support for professional development events, graduation, and other campus-wide activities. Sets up and maintains IT equipment in classrooms and computer labs. Software and Systems Support

• Assists with designing and implementing robust system software configurations to ensure optimal performance and security. Installs, updates, and configures college-approved software. Supports video conferencing tools (e.g., Zoom, Microsoft Teams) and other software systems, such as Softdocs. Help Desk Management/Support
• Provides exceptional user support for hardware and non-network software issues, enhancing end-user productivity and satisfaction.

Responds to IT service requests via phone, email, or ticketing system. Logs, tracks, and prioritizes support tickets using the SchoolDude Work Order System. Escalates unresolved issues to other IT staff as needed. Assists students with account-related issues, self-service portals, and Office 365 support. IT Collaboration/Training

• Assists with IT projects as needed, such as system upgrades and migrations. Provides feedback to improve IT services and support strategies. Participates in conferences and training sessions to stay updated on industry trends and emerging technologies. User Training
• Develops guides and FAQs for common IT issues. Conducts basic IT training sessions for faculty, staff, and students as needed, including during new employee orientations. Provides instructions to users on software and hardware usage. Other Duties
• Performs additional responsibilities as assigned.

Minimum and Additional Requirements

State Minimum Requirements:

A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems. An associate's degree or a bachelor's degree in a related field may be substituted for the required work experience. Must have a drivers license. Preferred Qualifications

NETC Preferred Requirements:

A high school diploma and three (3) years experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems. Basic to moderately complex knowledge of capabilities, and intricacies of systems and applications. Ability to write and revise moderately complex to complex user documentation. Ability to understand and carry out moderately complex to complex technical and non-technical instructions and requests. Ability to analyze and convert moderately complex to complex technical instructions to materials that can be understood by non-technical personnel. Ability to communicate in a clear and concise manner. Ability to work effectively with users, vendors, and other IT personnel. Ability to plan, direct, instruct, and review the work of support personnel. Ability to provide status reports and other technical and non-technical reports in a clear and concise manner. Ability to use problem management database and help desk systems. Additional Comments Must be able to work independently under general supervision of the IT Director. Discretion absolutely necessary due to the nature of IT and the requirements of the position which includes access to confidential information such as payroll, personnel, student records, etc. Must be able to lift up to 30 pounds, get under and around objects, such as desks, and read objects at ceiling heights or in the ceiling. Some overnight travel may be required. Benefits Northeastern Technical College (NETC) offers exceptional benefits packages for positions that include: Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children Attractive leave policy in addition to most State Holidays Work/Life Balance Work Schedule Normal Schedule for most positions Monday-Thursday 8:00 a.m. to 5:00 p.m. with a one (1) hour lunch and Friday 8:00 a.m. to 1:30 p.m. no lunch Spring Break Week, June, July, and two (2) weeks in December Monday-Thursday 7:30 a.m. to 5:00 p.m. or 8:00 a.m. to 5:30 p.m. with a 30 minute lunch Fridays Off State Retirement Plan and Deferred Compensation Programs Professional Development opportunities NETC is a qualified employer for Public Service Loan Forgiveness (PSLF) program. The PSLF Program forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time at NETC. To qualify for PSLF, you must: be employed by a U.S. federal, state, local, or tribal government or not-for-profit organization (federal service includes U.S. military service) work full-time for that agency or organization have Direct Loans (or consolidate other federal student loans into a Direct Loan) repay your loans under an income-driven repayment plan

• make 120 qualifying payments Employer State of South Carolina Agency Northeastern Technical College Address 1201 Chesterfield Highway Cheraw, South Carolina, 29520 Phone 843-921-6928 THE

LANGUAGE USED IN THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT BETWEEN THE EMPLOYEE AND THE AGENCY. THIS DOCUMENT DOES NOT CREATE ANY CONTRACTUAL RIGHTS OR ENTITLEMENTS. THE AGENCY RESERVES THE RIGHT TO REVISE THE CONTENT OF THIS DOCUMENT, IN WHOLE OR IN PART. NO PROMISES OR ASSURANCES, WHETHER WRITTEN OR ORAL, WHICH ARE CONTRARY TO OR INCONSISTENT WITH THE TERMS OF THIS PARAGRAPH CREATE ANY CONTRACT OF EMPLOYMENT.

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