Desk Representative Strategic Staffing Solutions Atlanta, GA Posted 5 hours ago | Updated 2 hours ago Overview Remote On Site

USD0 - USD0

Full Time Contract - W2 Skills Desk Representative Job Details

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!

This is a Contract Opportunity with ourpany that MUST be worked on a W2 Only. No C2C eligibility for this position. Visa Sponsorship is Available! The details are below. Beware of scams. S3 never asks for money during its onboarding process.

STRATEGIC STAFFING SOLUTIONS

(S3)

HAS AN OPENING!

Title:

Desk Representative Remote Work

Duration:

4 Months

Role Type:

W2 contract engagement •We Do Visa Transfers• Job ref# 240032

Description:

•Must have: Experienced Remote Support Technician, with Microsoft Office 365, Windows 10 & 11 Desktop support experience• Will provide first and second level helpdesk front-line support to internal customers calling into a support care line. He/she will be the first responder to the helpdesk ticketing system as well as teams chats. This person will resolve level one/two issues accordingly escalating advanced issues to advanced level helpdesk technicians. A significant focus of this role will be front-line support regarding the domain migration, documenting, and colloborating with the Team.

Responsibilities:

Provide technical assistance and support for iing issues related to the domain migration. Responsible for maintaining desk ticketing queue, related to the migration. Walk customer through problem-solving process, through emails, teams chats, phone support line, etc. Working in a team environment, keepinganized, being able to recognize when escalation is required, documenting and tracking on-going issues. Follow up with customers to ensure issue has been resolved.

Requirements:

4 years experience working in a Windows 10 Environment Experienced in trouble shooting Windows 10 desktop applications such as O365, VPN, browsers. Familiar with VDI concepts Must be people orientated and enjoy interacting with people and working in groups Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id:

sssmi

Position Id:

JOB-240032

Posted 5 hours ago About Strategic Staffing Solutions Strategic Staffing Solutions (S3) is a woman-owned, global IT consulting and business services corporation that delivers staff augmentation, managed services, total workforce management programs and direct hire recruiting with industry expertise in financial services, energy and utilities, oil, healthcare and insurance, telmunications and retail distribution. S3's Consultants are placed with Customers through the U.S., Europe and the Americas. Founded in Detroit, MI in 1990, S3 has reported consistent growth and profit every year and carries zero debt. S3 Diversity Statistics S3 has a 50/50 split among male/female employees; 60% of S3 employees identify as non-white; S3 s leadership team are 50% women; S3 currently employs 73% military veterans, military spouses and military affiliates. Staffing Industry Analysts CCWP Charter Partner S3 is the only charter partner for Staffing Industry Analysts Certified Contingent Workforce Professional (CCWP) program- a one-of-a-kind accreditation program designed for all professionals managing corporate contingent staffing.