IT Field Specialist ROBO Austin, TX 78704 • Hybrid work

About ROBO:

ROBO is a fast-growing IT Managed Service Provider (MSP). We pride ourselves on doing two things: delivering exceptional customer service and developing elite technical talent. If you're looking for a chance to grow and thrive on technical challenges to solve, we're your dream come true.

ROBO Culture:

ROBO is founded on its 6 core values: Endless Learning, Caring is Our Superpower, Own the Problem, Follow Up & Follow Through, Adapt and Overcome, and A positive energetic environment brings life to work! ROBOs live out the core values every day and are enthusiastic about providing the best customer service. At ROBO we are passionate about our employees, helping them develop their skill and knowledge to reach beyond their potential.

Position Summary:

We are seeking a skilled IT Field Specialist (Tier 2) to join our team. This hybrid role involves working both in our office and at client locations. The ideal candidate will be responsible for setting up desktops and laptops, providing basic IT support, and ensuring seamless technology operations for our clients. To be successful, the candidate must be well prepared, organized, have the ability to document work activity, prioritize multiple tasks and have excellent communication skills.

Benefits:

Performance Bonus Certification Bonus Program Medical, Dental, and Vision Insurance 401(k) with company match

Paid Time Off and Holidays Parental Leave, Jury Duty Leave, Bereavement Leave Professional Development Assistance Mileage Reimbursement HeyTaco Recognition Program Responsibilities:

Client Interaction:

Work directly with clients, internal staff, and third-party vendors

Remote Support:

Provide remote assistance for desktop, server, and network issues

Desktop and Laptop Setup:

Install, configure, and deploy desktops and laptops for clients, ensuring all necessary software and hardware are properly set up

Documentation:

Document real-time ticket updates and follow internal procedures

On-Site Support:

Be available to travel on-site to various clients while working from ROBO headquarters in

Austin Network Equipment:

Setup and install firewalls, switches, and access points

Collaboration:

Work closely with other team members to ensure comprehensive support and service delivery including project work

Qualifications:

3+ years of recent experience in IT support, preferably within an MSP environment Ability to travel to client sites as needed Experience with Microsoft Windows (server and desktop), Microsoft Outlook, and Office Suite Experience with networking equipment including routers, switches, and firewalls Certifications in IT is highly preferred (A+ Certified, Network+) Ability to work independently and as part of a team on multiple priorities Excellent communication and interpersonal skills, strong problem-solving abilities, and a customer-focused attitude

Job Type:

Full-time Pay:

$27.00 - $32.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Schedule:

8 hour shift Monday to Friday Overtime Weekends as needed

License/Certification:

Driver's License (Required) Ability to

Commute:

Austin, TX 78704 (Preferred) Ability to

Relocate:

Austin, TX 78704: Relocate before starting work (Preferred)

Work Location:

Hybrid remote in Austin, TX 78704