Technical Operations Support Specialist NASCENT Technology, LLC

• 3.3 Edgerton, KS Job Details Full-time $20
• $26 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Software troubleshooting Customer service Mid-level Technical support Microsoft Office High school diploma or GED Driver's License 2 years Communication skills Full Job Description Primary Responsibilities Customer Support (3rd Shift Coverage):
• Provide overnight support to customers via phone, email, and chat, ensuring prompt assistance with system-related concerns.
• Log and escalate unresolved technical issues for follow-up, ensuring minimal disruption to operations.
• Handle inbound and outbound customer communications via phone, email, and chat regarding automated gate systems.
• Assist customers with troubleshooting and resolving issues related to automated gate operations and other intermodal solutions.
• Process and manage intermodal transactions efficiently, ensuring accuracy and timely execution.
• Address and resolve customer complaints and inquiries, escalating complex issues to technical support when necessary.

System and Technical Assistance:

• Provide guidance and support to customers on the proper use and maintenance of automated gate systems.
• Perform basic technical diagnostics and support for gate systems, including troubleshooting and system checks.
• Document and report technical issues and system performance metrics to helpdesk and management.

Order Processing and Documentation:

• Manage customer orders, including tracking, processing, and ensuring accurate fulfillment.
• Maintain detailed records of customer interactions, transactions, and feedback in the system.
• Generate and review shift and daily reports, utilizing data to improve service quality and efficiency.

Safety and Compliance:

• Adhere to company safety protocols and guidelines, ensuring a safe remote work environment.
• Participate in safety briefings and training as required, staying up to date with company policies and procedures.

Continuous Improvement:

• Contribute to initiatives aimed at enhancing customer satisfaction and service quality.
• Provide feedback on system performance and customer service processes to support ongoing improvements. Required Skills & Qualifications
• 2+ years of experience in customer service or technical support, preferably related to automated systems or technology.
• Proficiency in Microsoft Office 365 and CRM software, and other enterprise software systems.
• Strong verbal and written communication skills, with the ability to explain technical information clearly.
• Ability to work independently and manage multiple tasks in a remote work setting.
• Ability to work the night shift, including weekends as needed. Education & Experience
• High School diploma or equivalent.
• 2+ years of experience in customer service or technical support, preferably related to automated systems or technology.
• Proficiency in Microsoft Office 365 and CRM software.
• Strong verbal and written communication skills, with the ability to explain technical information clearly.
• Ability to work independently and manage multiple tasks in a remote work setting.
• Flexibility to adapt to non-standard hours, including nights and weekends as needed.

Job Type :

Full-time

• 3rd

Shift Only:

Overnight hours; may include weekends

• Full-time position; based on-site at

Logistics Park, Kansas City, KS Benefits:

• Competitive compensation
• Health and wellness benefits
• Opportunities for professional development
• Supportive team environment

Job Type:

Full-time Pay:

$20.00

• $26.

00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

Night shift

Experience:

Customer Service:

2 years (Required)

License/Certification:

Driver's License (Required) Shift availability: Overnight Shift (Required) Ability to

Commute:

Edgerton, KS 66021 (Required)

Work Location:

In person