Desktop Support Engineer -Onsite Desktop Support Engineer -

Onsite Location:

Cincinnati, Ohio Please note, this role is not able to offer visa transfer or sponsorship now or in the future• We are seeking a Systems Engineer with 2 to 4 years of experience in Desktop Support The ideal candidate will provide exceptional technical support and ensure seamless operation of desktop systems. This role involves day shifts and does not require travel. Responsibilities Provide comprehensive desktop support to ensure smooth and efficient operation of all desktop systems. Troubleshoot and resolve hardware and software issues promptly to minimize downtime. Install configure and maintain desktop systems and applications to meet user needs. Collaborate with other IT team members to implement and maintain system updates and patches. Monitor system performance and proactively address potential issues to ensure optimal functionality. Assist users with technical issues and provide training on system usage and best practices. Maintain accurate documentation of support activities system configurations and user requests. Ensure compliance with company policies and procedures related to IT systems and security. Participate in the development and implementation of IT projects and initiatives. Provide input on system improvements and contribute to the continuous enhancement of IT services. Stay updated with the latest industry trends and technologies to provide innovative solutions. Communicate effectively with users and team members to ensure a high level of customer satisfaction. Support remote users by providing timely and effective technical assistance. Qualifications Possess a strong background in desktop support with 2 to 4 years of relevant experience. Demonstrate proficiency in troubleshooting and resolving hardware and software issues. Exhibit excellent communication and customer service skills. Show ability to work independently and collaboratively in a hybrid remote work environment. Have experience with system installation configuration and maintenance. Display knowledge of IT policies procedures and security best practices. Certifications Required CompTIA A+

Microsoft Certified:

Modern Desktop Administrator Associate Salary and Other Compensation:

The annual salary for this position is between $37,800 - $68,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave

Employee Stock Purchase Plan Disclaimer:

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #CB #IND123 The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. Cognizant is a global community with more than 300,000 associates around the world. We don't just dream of a better way - we make it happen. We take care of our people, clients, company, communities and climate by doing what's right. We foster an innovative environment where you can build the career path that's right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Save Share Key job details Job number: 00063794651 Travel required: No Job category: IT Infrastructure

Location:

Cincinnati / United States Date published: Apr 22 2025 Employment type: Full-time Work model: Work from Office