Human Resources Generalist Icon Information Consultants Houston, TX 77079 Hybrid work People Care Advisor # 25-08116

Job Title:

People Care Advisor Location:

Houston, TX 77079

End-Client:

Large Energy Company Pay:

$30

• $32.

72/hr.

Benefits:

Comprehensive benefits (401K, Health, Dental, and Vision) through Icon Consultants are available

Job Type:

10

• month contract role

Role Synopsis:

Services & Solutions is an internal global shared services organization, responsible for delivering centralized and standardized people services for the company from a number of geographical delivery centers as appropriate for company's footprint. Services & Solutions are the first point of contact for people related matters; the team are policy and process experts, dedicated to delivering the best employee experience. The purpose of the Country People Core Specialist role is to provide guidance and information to both the company's employees and P&C on employee process and data changes with regards to the designated area and processes (O&O / Time and Absence / Exit), across the breadth of the Workday solution. It is also responsible for operating processes in support of accurate delivery of designated people core area, including transactional support, vendor coordination, and timely and accurate analysis of system and process queries, escalations and incidents via case management system.

Key Accountabilities:

First point of contact for employees, line managers and people advisors. Supporting full employee life cycle query resolution via live channels e.g. chat and case management.

Examples queries include:

o Life event queries (how to, when, where) o Time and attendance queries (how to, what type, when) o Reward, performance and compensation queries o Coaching line managers through employee relations queries o Providing exit guidance Use our operating framework and service enabling technologies to manage queries. o Create, update, triage and/or resolve cases according to our services commitment o Follow defined problem and incident management processes, escalate where necessary o Proactively seek advice on unclear processes and suggest solutions to problems o Evaluate high risk cases/trends and deliver regular updates to leads o Execute in-scope transactions in people and culture applications Support basic people and culture system(s) navigation o Promote the use of self-service o Diagnose individual system queries and seek resolution o Perform initial investigation for technical issues and triage them to the centralized application support team Support proactive project activities o Support new joiners, movers and leavers by providing enhanced care services o Identify and execute continuous improvements opportunities o Support knowledge creation and maintenance o Support global change and implementation projects o Support cyclical people and culture activities

Essential Education:

Higher education qualification (e.g., A level, high school diploma) or equivalent experience.

• Local market variation may apply.

Experience in HR or another shared services environment is preferred

Essential Experience and Job Requirements:

Actively working to develop capability in line with P&C capability framework, with an equal blend of EQ, IQ and drive. Technical Capability HR generalist/practitioner or related/equivalent experience Problem solving skills demonstrated through experience in case management Numeracy & analytical thinking

• able to quickly and effectively analyze data to provide business insights Risk Management Business Capability Customer focus
• Puts the customer at the heart of decision making Solution focus
• applies judgement and common sense and seeks to identify solutions which will add value Business acumen
• ability to manage the needs of our colleagues in the context of business strategy. Keeps up to date with internal and external context, seeks to understand the relationship between their activity and the company's business strategy Leadership & EQ Capability Acts with integrity
• demonstrating the company's values and behaviors. Inclusion and working together
• proactively builds and maintains inclusive relationships with a diverse set of stakeholders. Group mind set
• remembers to look beyond individual performance to consider the bigger picture and the team perspective.

Calm under pressure and able to work in ambiguous environments. Demonstrates curiosity, resilience and openness to new experiences

Desirable Criteria:

Foundational knowledge of CRM tools Foundational knowledge of Microsoft 365 Foundational knowledge of Workday or other HR data management system

Job Type:

Contract Pay:

$30.00

• $32.

72 per hour Expected hours: 40 per week

Experience:

Human resources: 3 years (Required)

Work Location:

Hybrid remote in Houston, TX 77079