Volvo Truck Service Manager Gateway Industrial Power, Inc. - 2.9 Collinsville, IL Job Details Full-time $80,000 - $110,000 a year 9 hours ago Benefits Disability insurance Dental insurance Vision insurance 401(k) matching Qualifications High school diploma or GED Driver's License Senior level Full Job Description Volvo Truck Service Manager

JOB TITLE

Service Manager

JOB STATUS

Exempt

REPORTS TO

Director of Operations

DEPARTMENT

Service SUMMARY:

The Service Manager directs and coordinates activities related to scheduling and maintaining service and repairs. Service Manager's primary responsibility is to profitably grow the service of the business, promote excellent customer relations, safe work practices, efficient operational procedures, and ensure quality work.

JOB DUTIES

Follow and implement all service department policies and procedures Oversee mechanical repairs on medium and heavy-duty diesel trucks Maintain accurate and efficient records Identify scope of service repairs and necessary resources to ensure completion of jobs Identify warranty repairs and document accordingly Update customers on the progress of repairs and/or changes in service plan Advise customers on necessary and recommended repairs Provide excellent customer service and maintain customer relationships Recruit technicians to join the service department Build, maintain and grow our customer base Maintain safety of both customers and employees Develop budgets, set department goals, interview prospective employees, and meet with other company managers to discuss different strategies Foster a team building environment between service, parts, and the sales departments Hold technicians accountable for maintaining/closing work orders, completion of necessary paperwork and following procedures Develop, schedule, and plan for technician training Develop technicians for potential career advancement Manage tool inventory Monitor technician productivity and take corrective action when necessary Secure payment for work performed per standard operating procedures Review time cards for accuracy Maintain time off schedule for technicians Coordinate with accounting department to resolve customer issues Manage warranty claim processing and resolve claim payment differences Perform review of "re-works" and accidents and make recommendations for corrective actions Other reasonably related duties as assigned

SKILLS AND ABILITIES

Safety Focused Self-Motivated:

Able to find work and complete as needed without direct supervision

Team Player:

Able to collaborate and work with peers and supervisors to successfully complete maintenance and repairs

Customer Focused:

Understands time sensitivity of work and willing to negotiate with customers Process Oriented & Attention to

Detail Self-Aware:

Can accept responsibility for mistakes and learn from those mistakes Strong Problem-Solving Skills

QUALIFICATIONS

High school diploma or equivalent Valid Driver's License 5+ years' experience working in a service department, within automotive field preferred Technician experience is preferred but not required

BENEFITS

401K with company matching Health, Dental and Vision Insurance Company paid Short-term & Long-term Disability Insurance This job description is subject to change at any time based on company needs. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.