Licensing Operations Coordinator EOS of North America, Inc. Pflugerville, TX 78660 • Hybrid work

Licensing Operations Coordinator Location:

Pflugerville, TX Reports To:

Software Solutioneering & Sales Manager EOS is a dynamic, fast-growing company in Additive Manufacturing. We pride ourselves on fostering a collaborative and supportive work environment where creativity, innovation, and growth are celebrated. As a Licensing Operations Coordinator, you'll have the opportunity to work closely with experienced professionals, develop your skills, and grow your career by providing Internal and External licensing support. Your Mission/Job Functions Provide basic Technical Support remotely for EOS Customer install base Be highly responsive to customer needs Maintain call hours Open service ticket in SAP for Customer Support. Place basic orders in SAP. Close call upon completion of ticket. Observe and maintain my-EOS e-mails. Route calls in reference to my-EOS instructions and guidelines Work closely with 2nd Level Support to ensure local install base is maintained to company standards Collection of customer and machine data, for further evaluation and processing steps by TSE Support Software sales goals for growth and establishing software value for customers & internal stakeholders Promote process improvements for licensing & software sales to enhance overall department efficiency Your Talents/Qualifications Two or three years of customer service experience in a technology field Demonstrated ability to mine data across multiple systems Service standards: Account ownership and customer satisfaction Computer knowledge (PC-configuration, MS- Windows, Network knowledge, MS-Office) Ability to work independently and cope with high pressure Team oriented; flexibility and adaptability Cost-consciousness Professional appearance, great communication skills and professional conduct a must. International travel required on an annual basis Valid driver's license and passport Ability to rent a car Our Vision Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world's transition to Responsible Manufacturing. Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years. We work globally networked and prefer to think outside the box - and we're looking for people who want to shape the future with us. EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness.

Job Type:

Full-time Pay:

$23.40 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Tuition reimbursement Vision insurance

Schedule:

Monday to

Friday Work Location:

Hybrid remote in Pflugerville, TX 78660