IT Support Specialist

TRENCH-ADE - 2.5

Phoenix, AZ Job Details Full-time $50,000 - $70,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Microsoft Windows Server Network administration Microsoft Excel Software troubleshooting Sales Customer service English LogMeIn Mid-level Technical support Microsoft Office High school diploma or

GED SQL IT

infrastructure Firewall Math Remote access software IT support Mobile device management SharePoint IT Computer skills Communication skills Negotiation VPN Full Job Description

POSITION PURPOSE

The IT Support Specialist/Technician is designed to support TRENCH-ADE's internal IT operations by managing day-to-day technical tasks and acting as a liaison between the company and its outsourced IT provider. This position is responsible for routine IT support, system maintenance, and asset management to enhance operational efficiency while ensuring alignment with business objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Employee shall perform all duties and responsibilities with TRENCH-ADE's Core Values at the forefront. Primary Responsibilities Serve as the primary liaison between TRENCH-ADE and the outsourced IT provider, facilitating communication and task delegation for higher-level IT needs. Manage routine IT support tasks, including troubleshooting software issues, resolving IT tickets, and providing direct support to employees to minimize disruptions. Oversee the functionality of key IT systems, such as printer setups, phone routing, and infrastructure maintenance. Operational Tasks Handle user account management, including account setups, email group updates, and permissions across platforms like LogMeIn, Mosyle, Ubiquiti, ABM, and MS 365. Maintain and track IT assets, ensuring proper tagging, updates, and documentation for equipment across all locations. Manage software updates, restrictions, and maintenance to ensure system configurations remain current. Perform security updates, SharePoint/Teams setup and cleanup, and basic IT system management. Project Support Support the rollout of new systems, such as texting solutions and other systems as needed, ensuring smooth implementation and alignment with company goals. Collaborate with the outsourced IT provider on migration plans and advanced projects, including VPN updates and server maintenance. Documentation and SOPs Develop and maintain IT-related documentation, including SOPs.

COMPETENCIES

Collaboration skills and ethical conduct. Strong customer service and communication proficiency (verbal and written). Ability to multi-task and manage time effectively. Basic knowledge of sales and customer relations. Proficiency in Microsoft Office Suite and basic computer skills. Ability to work independently and as part of a team. Professional appearance and demeanor. Basic understanding of construction rental equipment and trench safety equipment (preferred). Business acumen, strategic thinking, and result-driven. Technical capacity, problem-solving, and thoroughness. Teamwork orientation. Negotiation skills. Exceptional computer skills. Exceptional mathematics skills.

CARES VALUES

At TRENCH-ADE, our employees are the heartbeat of our organization. We uphold our CARES values as the guiding principles that shape our interactions, decisions, and actions every day. As a member of our team, you are expected to embody these values, fostering a culture of collaboration, integrity, and excellence. By adhering to our CARES values, we collectively work towards fulfilling our mission of providing an exceptional experience for our customers while creating opportunities, vitality, and enjoyment for our team.

C-OMMUNITY

- We cultivate a culture of lifelong deep relationships. A-CTION - We are quick to take action, respond, and deliver.

R-ESPECT

- We act with integrity a 100% of the time.

E-XCEEDING EXPECTATIONS

- We dig deeper and do more than is expected.

S-OLUTIONS

- We deliver the highest quality results no matter the challenge.

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities. SAFETY This position is considered a safety-sensitive position and is subject to the Company's Drug and Alcohol Policy, as well as all OHSA regulations. All employees must wear the appropriate Personal Protective Equipment (PPE) in areas required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Communication:

Must be able to communicate verbally with others on-site, in-person, and over the telephone. Ability to communicate verbally and use standard office equipment. Requires lifting equipment up to 50 lbs and mobility for tasks such as reaching, bending, and kneeling. Occasional travel between company locations.

POSITION TYPE/ EXPECTED HOURS

This is a full-time position. Occasional evenings and weekends. Work hours will vary and need to be fulfilled as needed to complete the job duties in a timely manner. TRAVEL Must be willing to travel between

TRENCH-ADE

locations as required.

MINIMUM QUALIFICATIONS

Education and Work Experience A high school diploma or GED is required; formal education is preferred. High school diploma or GED required; technical certifications are a plus. At least 3 year of IT or technical support experience preferred. Strong understanding of IT infrastructure and software systems. Ability to communicate effectively in English; additional languages are a plus.

AAP/EEO STATEMENT TRENCH-ADE

is an equal employment opportunity employer and, as such, we consider individuals for employment according to their abilities and performance. Employment decisions are made without regard to age, race, religion, sex, national origin, physical or mental disability, genetic information or any other classification protected by law. All employment requirements mandated by state and federal regulations will be met. Discriminatory or harassing conduct in the workplace, whether committed by management or non-management employees or outside person (vendors, customers, etc.) is prohibited. This job description is not meant to encompass all tasks and or job responsibilities, but rather it is meant to provide the employee with a general summary of what the position entails.

TRENCH-ADE

has the right to amend or revise this job description at any time. Reasonable accommodation may be made when it does not impose an undue hardship on the company to do so.

Job Type:

Full-time Pay:

$50,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

10 hour shift 8 hour shift On call Ability to

Commute:

Phoenix, AZ 85043 (Preferred) Ability to

Relocate:

Phoenix, AZ 85043: Relocate before starting work (Preferred)

Work Location:

In person