Technical Support Analyst (BHJOB1435_33703) Astyra Corporation - 4.2 Richmond, VA Job Details Contract $24 - $26 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Operating systems Software troubleshooting Visio Mid-level Windows Technical support Microsoft Office Driver's License SharePoint 2 years Communication skills Active Directory CompTIA A+ Help desk Full Job Description Technical Support Analyst • This position will be 100% onsite during the training period. After training is completed, this will be a hybrid position with 2-3 days/week onsite

Description:

The client seeks an experienced Technical Support Analyst to answer phones and emails that come into the Helpdesk. This individual will be responsible for ensuring that phones and emails are answered in a timely manner and Service Desk tickets are created and assigned to Helpdesk analysts as needed.

Responsibilities:

Answering all calls for the Helpdesk creating tickets and assigning them to the Helpdesk analysts. Candidate performs password resets and unlocks AD, eSCC, and RSA accounts as needed. Candidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires office. Candidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment. Additionally, the Candidate installs software to end user PCs as requested. Candidate performs PC troubleshooting as needed. Candidate manages loaner laptops ensuring they are updated and patched as needed. Candidate reimages them once they are returned to the Helpdesk for future deployments to staff.

Required Skills/Knowledge/Experience:

Recent experience in a full-time Help Desk/Technical Support position, Required 2 Years Working knowledge of and experience with Windows 10 and Windows 11 operating systems and Microsoft desktop software products, including MS Office prod, Required 2 Years 2 or more years of experience entering information and working with a trouble ticket, issue tracking system, Required 2 Years Experience and proficiency with Microsoft, Visio, SharePoint and Office applications , Required 2 Years Proven analytical and problem-solving abilities, Required 2 Years Excellent verbal and written communication skills, Required 2 Years Ability to work independently with minimal direction and as a team, Required 2 Years Highly motivated and self-directed, Required 2 Years Ability to present ideas in business-friendly and user-friendly language., Required 2 Years Ability to work independently with minimal direction and as a team, Required 2 Years Highly motivated and self-directed, Required 2 Years Knowledge of Active Directory, Desired 2 Years CompTIA A+ Certification, Desired 2 Years Experience with Symantec's Altiris and Ivanti's Service Desk., Desired 2 Years Proper email communication will only be done to and from @astyra.com email addresses. Please ensure you are communicating with approved Astyra recruiters by checking this point when receiving offers and messages from us. Please ensure you are communicating within these guidelines and proper channels for the quickest possible interview consideration! ? #

ASTLOW Job Type:

Contract Pay:

$24.00 - $26.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Schedule:

Monday to Friday Application Question(s): Are you a U.S. Citizen or Permanent Resident?

Experience:

Help Desk/Technical Support:

2 years (Required) Windows 10/11 Operating systems: 2 years (Required) Ticket tracking system: 2 years (Required)

Visio:

2 years (Required)

SharePoint:

2 years (Required)

Work Location:

Hybrid remote in Richmond, VA 23219