Clerk Specialist

• SHIIP  Salary $36,628.80
• $53,788.80 Annually Location Des Moines
• 50315
• Polk County, IA Job Type Full-time Job Number 25-01717 Agency 216 Department of Insurance & Financial Services
• Insurance Opening Date 12/20/2024 Closing Date 12/30/2024 11:59 PM Central LinkedIn Tag #LI-POST Point of Contact employment@iid.

iowa.gov Job Description

SHIIP/SMP

Customer Services Specialist —Iowa Insurance Division The Senior Health Insurance Information Program (SHIIP) and Senior Medicare Patrol (SMP) are services of the Iowa Insurance Division, funded by federal grants and the state of Iowa. A network of 300+ volunteer counselors and 140 sponsor sites provide SHIIP and SMP services across the state. SHIIP helps Iowans on Medicare with questions and problems related to Medicare and their health insurance options. SMP's goal is to help Iowans prevent, detect and report Medicare fraud. This position is lead for the

SHIIP/ SMP

Consumer Assistance Toll Free Line, responding to consumer calls from across the State. With the support of the

SHIIP/ SMP

team, this role will respond to basic Medicare questions, connect consumers to their local

SHIIP/ SMP

office, and refer complex cases as needed. Medicare experience is not necessary, appropriate training and resources will be provided for the right candidate. This position is located at 1963 Bell Avenue, Des Moines, with teleworking available one day per week. Consumer Assistance Toll-Free Line Answer questions presented by callers accurately and adequately Refer callers to local

SHIIP/ SMP

offices when appropriate. Complete any follow-up to calls necessary, including subject matter research. Alert director to actual or potential problems experienced by callers. Be courteous, competent and professional with callers. Communicate concerns, questions, suggestions for 800# and program improvements to director. Work to increase knowledge base and keep it current. (Medicare, Medicare Supplement Insurance and Health Insurance) Data Entry Complete required program reporting and perform data entry. Perform data entry of counseling and outreach reports, and other reports as required. General Clerical Duties Assist staff with assembling materials for program activities and mailings. Faxing and scanning as requested. Key Skills Commitment to serving Medicare beneficiaries and vulnerable populations. Fluency in Spanish strongly preferred. Attention to detail, strong written and verbal communication skills. Willingness to learn from training, colleagues and volunteers to build Medicare knowledge. Enjoys working as part of a team. Prefers working in a busy environment. Flexibility and a good sense of humor. Employer Highlights The Iowa Insurance Division is a well-respected employer. We are focused on providing excellent customer service while offering a wonderful team atmosphere and a respect for work-life balance. We have a competitive total compensation package for all of our full-time employees, including: Iowa Public Employees Retirement System (IPERS) Retirement Investors Club (RIC) Flexible Working Environment Health, Dental and Vision Insurance Vacation Leave Sick Leave Paid Holidays (9 days/year) Flexible Spending Accounts Life Insurance Long-Term Disability Insurance Minimum Qualification Requirements Experience equal to three years of full-time clerical or closely related work; OR an equivalent combination of education and experience, substituting graduation from high school, G.E.D. equivalency or satisfactory completion of a recognized correspondence or formal job-related training course at the high school or equivalent level such as that offered by WIN, OEO, CEP, CIVEC or similar programs, for one year only of the required experience; OR an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience; OR certification from the State of Iowa Administrative Assistant Certificate Program will substitute for six months of the required experience; OR employees with current continuous experience in the state executive branch that includes the equivalent of eighteen months of full time experience as a resident treatment worker or Clerk-Advanced. For additional information, please click on this link to view the job description. (Download PDF reader) Agency State of Iowa Agency 216 Department of Insurance & Financial Services

• Insurance Address 1963 Bell Ave STE 100 Des Moines, Iowa, 50319