Customer Technical Support Specialist Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT related operational and project support for the Federal Security Director, staff, and the screening workforce. Roles and responsibilities include delivering professional, high-quality services and a variety of technologies across the airport as well as off-site locations. Additionally, the role will be responsible for providing technical guidance for directing and monitoring information systems operations while adhering to contracted service level agreements which require using judgment in maintaining IT operations, making recommendations, supporting multiple Operations and Maintenance (O&M) project related activities. Day to Day Work Responsibilities and O&M project related activities: Responsible for coordinating and attending construction/vendor meetings for their respective locations and defining IT requirements for IT related projects. Responsible for the creation and development of project related documentation that includes decision making in resolving issues, making recommendations on Standard Operating Procedures (SOP), developing process flows to perform preventive maintenance, and perform audit activities following O&M related project deployments. Ensures current and accurate IT infrastructure inventory information to include: Completing scheduled and ad-hoc inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information in support of O&M projects. Maintain physical and logical network and cabinet diagrams in the configuration management database (CMDB) using industry standard terms and symbols. Responsible for the prioritization and execution of tasks (ranging from moderate to complex) while refining the level of detail associated with requirements gathering and development to estimate the tasks and timelines for O&M projects.

Tasks include:

Infrastructure hardware, operational hardware and software refresh activities for sites within the respective areas of responsibility. Duties include performing site surveys, conducting needs analysis, reviewing blueprints/as-builts, and assessing appropriate codes and standards. Develop and maintain SOPs to deliver preventive maintenance and audits for racks/cabinets that contain mission critical TSA infrastructure. Deliver engineering assistance and hands-on project support for decommissioning, turnover, or disposal activities. Escort and consult with third-party personnel (e.g., manufacturer equipment repair personnel, telecommunications repair personnel) to facilitate restoration of IT/communications equipment or services and maintain positive control of TSA IT infrastructure. Investigates, collaborates with third parties including vendors and other support organizations to resolve all connectivity related issues in support of TSA's screening technology infrastructure program (STIP). Travel may be required up to 25% to CONUS and OCONUS site locations to support O&M projects or as needed to support the screening workforce. Responsible for developing and managing site-specific O&M project schedules to include Original Equipment Manufacturer (OEM) and non-TSA system owner participation in the project. These activities require negotiating with the government and being flexible to support the operational priorities for their respective sites. Responsible for supporting and troubleshooting a variety of technologies to include: Cisco switches, fiber backbone, Network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, software (COTS, GOTS, Web), network devices, communication devices (cellphones, desk phones and VTC), Electronic Time and Attendance System (eTAS) clocks, Duress Alarms, Transportation Security Equipment (STIP), and high frequency radio systems. Coordinates and configures new IT equipment including laptops, mobiles devices, printers, VTC units, VoIP phones and other peripherals in addition to ensuring that the ticketing system captures all up-to-date asset and configuration information. Qualifications

Basic Qualifications:

Bachelor's degree and 5 years' experience or Associate's degree and 7 years' experience or HS diploma/equivalent and 9 years of experience U.S. Citizenship and must have the ability to obtain a DHS Entrance on Duty (EOD) clearance. Must have experience with desk-side IT support and the ability to communicate in a professional manner with senior executive government staff. Must have extensive experience with desk-side IT support and the ability to communicate in a professional manner with senior executive government staff. Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.) Self-motivated and proactive - able to work independently with minimal supervision, identify opportunities and develop new ideas. Ability to install Cisco switches and complex fiber backbone interconnectivity. Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure. Able to plan and prioritize team workload to ensure objectives are achieved on time. Experience working in a professional security environment balancing multiple tasks and prioritizing as required. Team Player - Ability to contribute to a much larger team ensuring Mission Critical Facilities issues and customer requests are met in a timely fashion. 4+ hours per day on your feet walking many times long distances through airport and offices to support customer equipment Ability to kneel, bend , reach to get under desks to connect/repair cabling and ability to connect patch cables from patch panel to network switch Ability to lift up to 40-50 pounds installing IT equipment Ability to push/pull carts transporting equipment

Preferred Qualifications:

Relevant DHS focused experience A+ Certification Network+ Certification Cisco & Microsoft Certifications ITIL4 Certification Experience running and/or managing projects. Self-motivated and proactive - able to work independently with minimal supervision, identify opportunities and develop new ideas. Ability to install Cisco switches and complex fiber backbone interconnectivity. Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure. Able to plan and prioritize team workload to ensure objectives are achieved on time. Experience working in a professional security environment balancing multiple tasks and prioritizing as required. Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors. Employers have access to artificial intelligence language tools ("AI") that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity. Report this job

Dice Id:

91005870

Position Id:

b3847eed93f9305aad31591989b60f65