Skills Help desk, Help desk support, Troubleshooting, Support, Service desk, Technical support, certification and accreditation Top Skills Details Help desk, Help desk support, Troubleshooting, Support, Service desk, Technical support Description

• Preferably we would like folks local to the Columbus, OH area
• hybrid shift, 3 days in office per week, but are willing to hire remote workers, if they are the best candidates.
• Core business hours M-F (7a-4p or 8a-5p EDT).
• Gather, record, and perform initial troubleshooting on customer technical issues via phone support.
• Handle tickets coming in through the self-service portal and answer incoming chat requests.
• Manage personal ticket load and ensure timely resolution.
• Stay current with all products and services by attending trainings, meetings, and reading all provided documentation.
• Customer service is key.
• contact center or anywhere they did phone/email support is a plus.
• Familiarity using ticketing system.

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Ex:

share well, ServiceNow, Spice works.

• Filling out tickets and doing computer based application work.
• Based on a Microsoft and Windows platform
• Tech experience is a plus but not required.
• Degree not required but one/two years of relevant experience or combination of education.