PC Support Specialist Cenergy International - 3.9 North Hollywood, CA Job Details Contract $28 - $35 an hour 1 day ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Vision insurance Life insurance Qualifications Operating systems 6 years Computer Science Multitasking 5 years Mid-level High school diploma or GED Bachelor's degree Continuous improvement Trade school Computer skills CompTIA A+ Help desk Full Job Description JobDiva # 25-03197 POSITION SUMMARY Provides technical support to increase computer user and system efficiency. Investigates and resolves computer user support requirements by answering questions about hardware and software. Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users.

ESSENTIAL FUNCTIONS 1.

Responds to telephone, voice mail, e‐mail, and in‐person requests for assistance from users experiencing problems with hardware, software, networking, or other computer related technologies by answering, evaluating, and prioritizing requests. 2. Determines source of malfunction by interviewing users on the telephone or in person to collect information about the problem and leads user through diagnostic procedures to determine source of error. Determines probable cause of problem (e.g. hardware, software, network, modem, printer, cables, and telephone) by reviewing procedures and actions taken by the user. Instructs user to perform diagnostic procedures. 3. Analyzes functions, applications, and operations and evaluates existing and proposed solutions. Recommends applicable solutions to resolve problems, minimize "down‐time ", and/or improve efficiency. 4. Establishes PC performance by installing hardware, software, and peripheral components such as monitors, keyboards, printers, and disk drives. Installs hardware and software upgrades. 5. Monitors network performance by performing preliminary problem isolation and determination and working with appropriate technical areas/staff to resolve problems. 6. Teaches users on effective use of systems by answering questions, interpreting operating instructions, creating user documentation, developing training materials, and providing references. May prepare and give technical presentations on selected topics. 7. Evaluates software and hardware by testing ease of use and applicability. Helps improve programs by notifying programmers or appropriate technical areas/staff of problems and recommending changes. 8. Improves systems, processes, and quality of services by implementing continuous improvement techniques to analyze and identify areas for improvement. 9. Provides updates, status, and completion information to users and team leaders by voice mail, e‐mail, or in-person communication. 10. Recognizes and performs preliminary evaluation of ergonomics‐related issues, including workstation setup and furniture configurations, for any team members they contact. 11. Logs and tracks calls. Maintains history records, related problem documentation and prepares standard reports. 12. Maintains technical knowledge by attending educational workshops and reviewing technical or trade publications. 13. Supports the team by accomplishing related results as needed. Work assignments may include cross‐functional or project team responsibilities.

QUALIFICATIONS

Education and Experience Trade school course completion, AA, or equivalent external training in computer repair (i.e. Microsoft Systems Certification) which has provided both theoretical and practical knowledge in the field and demonstrated ability to perform the essential functions of the job typically acquired through four or more years of directly related experience; A+ Certification in personal computer maintenance and repair with continuing practical knowledge in the repair field; or, may have a Bachelor's degree in related field (Computer Science, Mathematics, Engineering, Quantitative Methods, etc.) and no prior directly related experience. Knowledge, Skills and Abilities Considerable knowledge and understanding of personal computer operations, diagnosis, and repairs including networks (local and wide area), office application software packages, email, and PC operating systems. Thorough skill proficiency in problem recognition, research, isolation, and resolution of personal computer hardware and software concerns. Ability to apply advanced skills in area of specialization. Ability to implement and effectively apply continuous improvement methods. Ability to adapt procedures, techniques, and/or processes to meet special needs. Ability to work on assignments that are complex where considerable judgement and initiative is required in resolving problems and making recommendations. Ability to manage several assignments simultaneously through prioritization, impact analysis, and recognition of skill levels required to complete the assignments. Ability to determine methods and procedures on new assignments and provide guidance to other non‐exempt or hourly personnel. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to respond to inquiries and to effectively communicate and present information. Ability to effectively demonstrate team member competencies and participate in goal‐setting, performance feedback, and self‐development activities.

TYPICAL MENTAL AND PHYSICAL DEMANDS

While performing the duties of this job, the employee is required to sit. The employee frequently is required to use hands to operate a computer and talk or hear. Regularly required lifting, moving, installation of computers and peripherals weighing up to 50 lbs. Many require crawling and bending to install or work on computer equipment, The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision. Also expected of the employee is regular attendance, the ability to work cooperatively and professionally with others and members of the public, and the ability to manage multiple tasks at the same time. (The essential functions have been provided as examples of types of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions of the job. The physical and mental demands described above are representative of those required to successfully perform the essential functions of this job.) For more information, please send an email at

Pay Range:

The pay range for this position is $28.00- $35.00 per hour; however, the pay offered may vary depending on job-related knowledge, skills, and experience. This pay information is being provided pursuant to applicable law and is based in part on market location.

Benefits:

The benefits available with this position include: Ongoing Training (RSO, Systems, Software Programs, OSHA Safety, JJ Keller, etc.) Continuous Employment Development and Learning Ongoing Advocacy, internal assets with HSE, Legal and HR teams and experts to aid in Employee Career Path and Advancement 401K Aetna & Kaiser Group Medical Coverage Dental Insurance Coverage Vision Insurance Coverage Basic Life Insurance & AD&D Long Term Disability Voluntary Short-Term Disability Access to Health Joy GAP Medical Coverage Direct Deposit Health Savings and Flexible Spending Accounts Cenergy is a dynamic, diverse, woman-owned company that has provided stellar support to our clients globally for over 25 years! We hire extraordinary people, and each of our team members are encouraged to embody our core values to drive innovation and own it with integrity and trust while adding to our positive and forward-thinking atmosphere.

Job Type:

Contract Pay:

$28.00 - $35.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Vision insurance

Schedule:

8 hour shift Day shift Monday to

Friday Education:

High school or equivalent (Preferred)

Experience:

IT Help Desk /

PC Support:

5 years (Required) providing PC Support in enterprise-wide environment: 5 years (Required)

License/Certification:

CompTIA A+ (Preferred)

Work Location:

In person