Automotive Service Advisor South Colorado Springs Nissan 1333 South Academy Boulevard, Colorado Springs, CO 80910

SUMMARY :

Provide high level of customer service and interaction to address customer primary concerns. Additionally, to Sell and schedule needed service work and flat rate hours in the service department.

ESSENTIAL DUTIES

: Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Writes up customer's vehicle problems accurately and clearly on repair order. Test drives the vehicle with customer as needed to confirm the problem or refer to test technician. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Adheres to all service department billing policies Check for open recalls on every customer visit, if customer declines recall work have them sign a waiver stating they declined the recall. Provides a complete and accurate written cost estimate for labor and parts. Establishes accurate "promised time" to customer. Checks with dispatcher or team leader, if necessary. Obtains customer's signature on repair order; provides customer with a copy. Establishes customer's method of payment. Obtains credit approval, if necessary. Notifies dispatcher/team leader of incoming work. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly. Keeps service department forms, menus and pricing guides up-to-date. Explains completed work and all charges to customers. Implements a quality control process to eliminate comebacks. Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process. Inspects all vehicles for damage, informs customer if work is needed, and provides an estimate. Maintains a professional appearance. Reliable attendance at scheduled shifts. Keeps work area clean. Other duties may be assigned.

QUALIFICATIONS, EXPERIENCE, EDUCATION, CERTIFICATES, LICENSES, ETC.

Minimum requirements for automotive service advisors: High School graduate or GED Minimum 2 years experience Must possess a valid driver's license with a clean driving record and clean criminal history. You must have good customer service skills

Job Type:

Full-time Pay:

$36,000.00 - $100,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Days:

Monday to Friday Rotating weekends

License/Certification:

Driver's License (Required) Ability to

Commute:

Colorado Springs, CO 80916 (Required)

Work Location:

In person