Job Description The Leidos National Security Sector is hiring for an upcoming Service Desk/VTC Technician to support US Army Central G2. The program provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems as well as network administration support for an organization comprised mostly of a Microsoft Enterprise software environment residing on multiple networks.

Primary Responsibilities:

Serve as the first contact with customers who need technical, account management, and VTC assistance via phone, email, or in person Investigate and diagnose Tier 1 hardware, software, and application problems; promptly escalate incidents to Tier 2 support as needed Provide quick resolution and excellent customer service Submit, update, and monitor the service desk ticketing system for all in-coming requests Follow up with customers on outstanding tickets and close out resolved tickets Track user account creation and progress on Microsoft SharePoint through Power Apps Provide hands-on assistance involving troubleshooting and diagnostic support for all related

VTC/DVTC

systems, equipment failures or service issues Schedule

DIA JWICS

Video Teleconferences and de-conflict scheduled conferences as needed Maintain a service desk/VTC knowledge base book; review and update quarterly Provide weekly team updates on any changes and issues affecting the functionality of the service desk and VTCs Track and submit monthly service desk metrics Participate in or lead special projects and day‐to‐day operations as needed or assigned by the site lead

Security Clearance:

Active DoD TS/SCI clearance required.

Basic Qualifications:

High school diploma or equivalent and 3+ years of prior experience. Active IAT Level II DoD Approved 8570 Baseline Certification (e.g., Security+ CE) or higher.

JWICS VTC

scheduling experience. Professional IT and/or Help Desk experience. Experience with Microsoft Office 365, Teams, Power Apps and related services. Ability to work independently and follow directions appropriately. Basic knowledge of LAN/WAN and networking infrastructure.

Preferred Qualifications:

Experience with ticketing systems, ServiceNow, Remedy, SolorWinds Web Help Desk, etc.

Computing Environment certifications/certificates of training:

Microsoft Windows 10 MCP, Microsoft 365 Certified Modern Desktop Administrator, CompTIA A+, and Network+, ITIL Foundations. US Army client and network experience. EIO2024

Original Posting:

April 16, 2025 For U.S.

Positions:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $44,200.00 - $79,900.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenue of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information visit www.

Leidos.com. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here. Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected]. Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.