HRO /Process Developer 4.3 4.3 out of 5 stars San Antonio, TX 78201 • Hybrid work

Job Title:

Process Developer/HRO (Customer Interaction)

Location:

San Antonio, TX Duration:

12+ months

Job Description:

Inviting applications for the role of Process Developer/HRO (Customer Interaction) Must be Bi-Lingual in English/Spanish and Payroll Reporting. Responsibilities - All are only accomplished in Spanish Respond to employee queries - Tier 1 and Tier 2 Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management) Triage and manage Tier 1 and Tier 2 cases accordingly Manage outbound communications concerning associate queries Create and assign cases to Tier 2/ Tier 3 as required Resolve and research associate queries as required, including. Annual Processes (i.e., annual compensation, open enrolment, etc.) Prioritize and manage concierge service requests Manage associates' documentation (store / retrieve/create) while maintaining quality control standards and confidentiality regarding sensitive documents Administration of inbound mail received for the shared services Follow quality requirements and comply with local laws and regulations. Assist in leading improvements and providing training. Maintain process documentation and document templates Support content upload and updates on the client portal (or its replacement), manage inquiries and access requests related to the client portal (or its replacement). Review employee portal content - policy changes made by CoE, and Workday (or its replacement) guides to ensure updated and current content is reflected on the employee portal Perform translation activities Hybrid Work Environment (3 days a week in the office) Future Work Environment could be 5 days a week in the office Support Payroll Reporting by running Payroll Reports in English. Support Customer Interaction Center in Spanish. And all other duties as assigned Qualifications we seek in you! Minimum Qualifications Any graduate/postgraduate. Relevant experience in HRSS Workday experience SAP knowledge Excellent verbal, written, presentation, and interpersonal skills in

Spanish Preferred Qualifications/ Skills Service Now Job Type:

Contract Schedule:

8 hour shift Ability to

Commute:

San Antonio, TX 78201 (Required) Ability to

Relocate:

San Antonio, TX 78201: Relocate before starting work (Required)

Work Location:

Hybrid remote in San Antonio, TX 78201