User Support Technician I Excise  Salary $52,809.00 - $79,214.00 Annually Location Wake County, NC Job Type Permanent Full-Time Job Number 24-15672 60083142 Department Dept of Revenue Division Excise Tax Opening Date 12/23/2024 Closing Date 1/10/2025 5:00 PM Eastern Job Class Title User Support Technician I Excise Position Number 60083142 Salary Grade

DT04 DESCRIPTION

BENEFITS QUESTIONS

Description of Work Salary Grade:

DT04 The North Carolina Department of Revenue is recruiting for a User Support Technician I position in the Excise Tax Information Systems Unit who will provide primary level support to users of the division's online filing systems including the new Motor Carrier Connect (MCC) and Fuel Tracking System. This position will assist user acceptance testing and other tasks as needed. This position is critical to the Division's current FTS Upgrade, IFTA MCC projects and the agency's IT Modernization project. Deadlines must be met for testing, implementing legislative changes and other system enhancements\changes. Duties include, but are not limited to: Work under the guidance of test leads and Information Systems supervisors to execute UAT test scripts per the business requirement documents and other

NCDOR IT

methodologies Establish and maintain effective and proactive working relationships with internal and external customers Work with second level support staff to sufficiently describe non-routine problems to technical expert, and effectively communicate solution back Access computerized tax data, verify data, and correct errors • Participate in various small IT and process improvement projects and priorities within the Information Systems Unit and Excise Tax Work independently on routine /non-complex and complex tasks Generate routine and ad-hoc management reports from various databases

COMPENSATION & BENEFITS

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

Some highlights include:

12 paid holidays per year 14 vacation days per year which increase as length of service increases and accumulates year-to-year 12 sick days/year which are cumulative indefinitely Paid Parental Leave Paid Personal Observance Leave and Community Service Leave Longevity pays lump sum payout yearly based on length of service The best funded pension plan/retirement system in the nation according to Moody's Investor's Service 401K, 457, and 403(b) plans Eligibility for the Public Service Loan Forgiveness Program Eligibility for Academic Assistance Knowledge, Skills and Abilities / Competencies Possess a basic understanding in the areas of application programming, database, and system design Ability to perform user acceptance testing by executing test matrix per the business requirement documents and communicating accordingly to the test lead Understanding of technical troubleshooting techniques and principles and to communicate technical terms and concepts to non-technical staff along with the ability to understand customer needs and translate them into appropriate automated solutions Experience conducting analysis of technical solutions to determine pros and cons of modifications Intermediate level knowledge of

Microsoft Excel, Word, and PowerPoint Management Preferences:

Working knowledge of NCDOR Excise Tax systems, PSRM and IFTA-Web Experience providing customer service to customers on routine application issues Minimum Education and Experience Requirements Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. Associate degree in computer science or an IT related field from an appropriately accredited institution; or High school or General Educational Development (GED) diploma and two years of experience in the field of technology related to the position's role. Coursework in computer or information technology may be substituted year-for-year for the required experience; or an equivalent combination of education and experience Supplemental and Contact Information The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. "See Resume" or "See Attachment" will NOT be accepted. Applicants eligible for veteran's preference should attach a copy of form DD-214. If you are having technical issues logging into your account or applying for a position please review the Get Help/FAQ's information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627. If you have general questions about the application process, you may contact Human Resources at 919-814-1200 or [email protected]. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-500-6083. Agency State of North Carolina Address 333 Fayetteville St Raleigh, North Carolina, 27603 Website http://www.oshr.nc.gov/jobs/index.html