Level 2 IT Technician Contango

IT - 4.0

Tulsa, OK Job Details Full-time $70,000 - $85,000 a year 1 day ago Benefits Paid training Paid holidays Health insurance Dental insurance Work from home Vision insurance Qualifications ConnectWise Microsoft Excel Azure Management Software troubleshooting Meraki Mid-level Windows Sonicwall Analysis skills Project management IT support SharePoint Mac OS IT Communication skills Microsoft Intune Intune Under 1 year Full Job Description Level 2 IT Tech We are looking for an enthusiastic Level 2 IT Technician to join our growing team in Tulsa. In this role, you'll provide frontline technical support to our clients while assisting in the coordination and execution of IT projects. You'll be one of the first team members in our Tulsa office, playing a critical role in our expansion and growth as we aim to reach over 100 team members in the coming years. This position is perfect for someone who enjoys solving technical issues, thrives in fast-paced environments, and is eager to gain experience in both IT support and project management. Why are we building this team in Tulsa? Backed by local banks, the regional funding initiative and local venture capital, Contango is excited to build our future with a new Tulsa-based office bringing great customers and talent to help us grow. We plan on making Contango the number one place to work in Tulsa and want you to help us. About You You're not just tech-savvy—you're a problem solver with a passion for customer service. You thrive in fast-paced environments, excel at communicating with clients who may not share your technical expertise, and have a strong eye for detail. Whether tackling technical issues or assisting with project coordination, you're always focused on delivering exceptional results. How You Will Make an Impact You will work on a wide variety of issues across multiple platforms, systems, and environments; provide or research the solution escalating to higher tier where necessary. Assist in managing IT projects, ensuring timely execution, and tracking deliverables. Work closely with senior technicians and project managers to support deployments, migrations, and upgrades. Communicate with clients via phone, email and in person, setting clear expectations and providing technical support and solutions in accordance with best practices, and company defined policies and deadlines. Remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox etc.) Embody and enhance our culture where every team member is part of building the company, is empowered to make impactful decisions and forge a path for career advancement. Participate in client meetings to gather technical requirements and document project needs. Help track project timelines and update stakeholders on progress. Maintain organized project documentation and contribute to process improvements. Skills & Qualifications We welcome all applicants, valuing diverse perspectives and fostering growth within our team, regardless of whether they possess all required skills. This is a full time, salary position for a Level 2 IT Technician who will be responsible for leading and executing multiple projects for our clients.

Your skills will include:

Technical documentation writing, knowledge base articles, instructions for internal use. Exceptional written and verbal communication skills, as this is a client-facing role.

Core Technologies:

Microsoft 365 - Exchange, Sharepoint, OneDrive, InTune. Experience Microsoft Azure-based products, including Virtual Desktops. New Network Setups and Upgrades - including Sonicwall, Meraki and Cisco Small Business Switches. Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. First line help desk; resolve level 1-2 issues in a Mac OS and Windows environments Connectwise Command or similar RMM products. IT Glue experience is preferred but not required. Experience in MDM technology and endpoint management is essential - specifically InTune and JAMF Exceptional interpersonal skills, focusing on rapport-building, listening, and questioning skills. Works well under pressure Strong analytical and diagnostic skills.

What we offer:

Competitive Salary Range for the position: $70,000-$85,000 (based on experience) Annual bonus. Comprehensive health benefits, paid premium (medical, dental, vision). Paid holidays, sick days and federal holidays. Ongoing paid training and growth opportunities. Hybrid office and work from home (office located downtown Tulsa) About Contango At Contango, we believe in continuous growth—just like the trading term we're named after, where the future price is higher than the present. Our mission is to always move forward, helping our employees, clients, and partners achieve greater success together. With 70+ amazing clients, we deliver efficient IT solutions through expert consulting, service, and support. By fostering open communication and trust, we build long-term relationships that drive value and success. We're a team of passionate tech enthusiasts who thrive on teamwork, growth, and support. Our culture is about learning, innovating, and having fun—whether through team-building events, company retreats, or giving back to our community. Our goal is to create a nationwide network of integrated

MSP/MSSP

brands, providing top-tier IT and security services for SMBs. As a people-first organization, we're dedicated to delivering excellence while making a meaningful impact in the markets we serve. Let's grow together.