Operations & Service Manager PRO BEV Largo, FL Job Details Full-time $100,000 - $120,000 a year 5 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Qualifications Management Customer service 5 years Mid-level High school diploma or GED Dispatching Driver's License Project management Bachelor's degree Leadership Communication skills Full Job Description About PRO BEV At PRO BEV, we don't just serve the beverage industry-we set the standard for excellence . Built on a foundation of integrity, teamwork, and innovation , we take pride in delivering top-tier service and solutions that exceed expectations. Our culture is driven by hospitality, continuous growth, and a commitment to creating a positive, rewarding work environment . If you're looking to join a company where your skills, leadership, and passion make a real impact , PRO BEV is the place for you! Why Join PRO BEV? Be part of a company that values excellence, integrity, and teamwork - where your contributions truly make an impact. Grow with us! We offer career development opportunities in a fast-paced, supportive, and growing environment . Competitive compensation - base salary, $100,000 with performance-based bonus this position is projected to make $120,000 or more total compensation annually Robust benefits package - employer paid medical and dental insurance for employee (with buy-up plans paid by employee), 7 paid holidays, and 80 hours of PTO that increases with tenure Work hard, celebrate together! Participate in semi-annual company events , regular team breakfast/lunch meetings , and enjoyment and collaboration. Professionalism meets comfort - company-provided uniforms to keep you looking sharp while representing PRO BEV. We've got your back! A company expense credit card for approved work-related expenses, making your job easier and a company-provided cell phone for business use!

The Opportunity:

We're looking for a motivated Operations & Service Manager to oversee and drive our service and project operations . This role requires a hands-on leader who is willing to wear multiple hats as needed in our growing business. You'll manage technicians, schedules, and customer expectations while ensuring projects are completed on time, within budget, and to PRO BEV's high-quality standards. In addition, you will be responsible for monitoring after-hour service calls (excluding Sundays and on a rotating schedule) to coordinate customer needs with service technicians.

What You'll Do:

Oversee daily dispatching & service/install team efficiency Manage project timelines, budgets, and customer expectations Train, mentor, and support technicians for top performance Ensure high-quality service, pricing accuracy, and customer satisfaction Effectively utilize software for service/project management to perform work order reviews, create estimates and track project/maintenance (PM) Implement strategies to increase service profitability and efficiency Monitor after-hour service calls (remotely and excluding Sundays), create work orders, and coordinate with customers and technicians on a rotating schedule

The Best Candidate Will Possess:

5+ years of experience in customer service, project management, or the service industry A flexible and proactive mindset willing to step in where needed to support the team Strong leadership, communication, and problem-solving skills Ability to manage multiple projects and deadlines Proficiency in service software, dispatching, and project tracking High school diploma or GED (Bachelor's in Management preferred) Valid driver's license and insurable driving record If you're ready to take on a leadership role in a growing company where your impact matters , apply today!