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IT Support Technician
at Auburn University
Auburn, AL
Posted: 4-15-2025
Information Technology and Computer Science
$52,420/year
Apply to this job
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About this Career
Computer User Support Specialists
Skills
Customer Service, Information Technology, Communication, Computer Hardware, Computer Systems, Veterinary Medicine, Standard Operating Procedure, Operating Systems, Technical Support, Apple IOS, Microsoft Office, Educational Technologies, Mobile Computing, Technology Solutions, Troubleshooting (Problem Solving), Consulting, Internet Protocols Suite, Distance Learning, Client Server Technologies, Visual Systems, Problem Solving, Data Access, Help Desk Support
Job Description
Formal AU title:
Endpoint Support Associate Essential Functions Provides high-quality customer service through courteous and professional communication. Builds, supports, and maintains effective relationships with consistent follow-up and documentation. Provides technical support to the university community to resolve moderately complex first- and second-tier desktop software, application, and communication issues in an efficient and timely manner. Thoroughly and accurately documents request history and routes advanced second- and third- tier requests to the appropriate technical personnel. Provides timely resolution of problems or escalation on behalf of the client by maintaining strong working relationships with IT professionals in other areas. Provides basic to moderately complex consultation, support, and instruction for clients. Assists in the development of standard operating procedures and customer service guidelines. May assist with hardware and software evaluation or testing as part of the development of new and ongoing initiatives by supported constituent groups. Assists with the deployment of new applications, resources, and tools. Perform other related duties as assigned by the supervisor. May provide on-call support for designated systems or services. Why Work at Auburn?Life-Changing Impact :
Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.Culture of Excellence :
We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education. We're Here forYou :
Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.Sweet Home Alabama :
The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches. A Place forEveryone :
Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged. Ready to lead and shape the future of higher education? Apply today! War Eagle! Minimum Qualifications Minimum Qualifications Bachelor's Degree and 0 years of Relevant IT experience OR Associate's degree and 4 years of Relevant IT experience in a service environment or university setting OR High School/GED and 8 years of Relevant IT experience in a service environment or university setting. Minimum Skills, License, and Certifications Minimum Skills and Abilities Basic understanding of the business environment of a large university system including its policies, and its operating procedures. General knowledge of information technology concepts and terminology, desktop OS and supported software applications, network fundamentals, IP protocol, and fundamental troubleshooting techniques. Ability to troubleshoot and resolve issues with voice communications And Knowledge of desktop ticketing systems. Excellent communication skills both written and verbal. Proficiency with professional computer systems and office applications. MS Office, Apple iOS, Windows platforms. Minimum Technology Skills Minimum License and Certifications None required. Desired Qualifications Desired Qualifications Understanding of university system policies, knowledge of IT concepts and terminology, desktop OS, network fundamentals, troubleshooting techniques, and excellent communication skills. Knowledge of university business environment, multi-site VOIP environments, computing technologies, strong customer service orientation, and ability to communicate technical concepts to a non-technical audience. Knowledge of the capability and uses of various multimedia systems, distance learning systems and audio-visual systems in the classroom setting. Posting Detail Information Salary Range $41,940-$62,900 Job Category Information Systems/Technology Working Hours if Non-Traditional City position is located in: Auburn State position is located: AL List any hazardous conditions or physical demands required by this position Posting Date 04/14/2025 Closing Date 04/28/2025 Equal Opportunity Compliance Statement It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. The Office of Equal Opportunity Compliance (EOC) strives to ensure an inclusive and equitable working, living, and learning environment for members of the Auburn University community. Please visit their website to learn more.Other Job Posting Details
Salary
Minimum
Maximum
$41,940/yr
$62,900/yr