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IT MOBILE SUPPORT TECHNICIAN
at City of New York
New York, NY
Posted: 3-6-2025
Maintenance, Repair, and Installation
$80,775/year
Apply to this job
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About this Career
Telecommunications Equipment Installers and Repairers, Except Line Installers
Skills
IT Asset Management, Customer Service, MiFi, Research, Telecommunications, Technical Services, Management, Desktop Support, Hand Trucks, Smartphone Operation, Interactive Voice Response, Peripheral Devices, Planning, Spyware, Personal Computers, Tablets, Mac OS, Network Infrastructure, Viruses, Health Reimbursement Arrangement, Verbal Communication Skills, Operations, Google Workspace, Physics, Lifting Ability, Troubleshooting (Problem Solving), CompTIA A+, Mobile Devices, Electronic Systems, Apple IOS, Administrative Functions, Microsoft Windows 7, Data Analysis, Microsoft Office, Microsoft Windows 10
Job Description
IT MOBILE SUPPORT TECHNICIAN
HRA/DEPTOF SOCIAL SERVICES
Posted On:
03/06/2025 Full-Time LocationMANHATTAN
Exam May Be Required Department Mayor's Anti-Displ Init NmSalary Range:
$68,150.00- $82,985.
IF YOU ARE HIRED PROVISIONALLY IN THIS TITLE, YOU MUST TAKE AND PASS THE CIVIL SERVICE EXAM, WHEN IT BECOMES AVAILABLE, TO BE ELIGIBLE FOR CONTINUED EMPLOYMENT.
The NYC Public Engagement Unit (PEU) identifies and executes proactive strategies to connect more New Yorkers to key City services. Relying heavily on data analytics, new technologies, and large-scale outreach tactics, the unit identifies New Yorkers in need of assistance and helps them navigate and obtain city services. The Public Engagement Unit is seeking one IT Mobile Support Technician to perform ongoing technical service functions in desktop, laptop and mobile device support. He or she will monitor, troubleshoot, repair or replace hardware, peripherals and/or related software. PEU is recruiting for one (1) Telecommunication Associate (VOICE) II to function as an IT Mobile Support Technician who will:- Support mobile devices including smartphones, tablets, laptops, MiFi's and other peripherals agency wide.
- Trouble-shoot smartphone and tablet issues with applications and software.
- Work closely with the HRA ITS mobile team on diagnosing anti-virus and/or spyware issues including scan, detect, quarantine, and eradicate viruses, worms, and malware on tablets and laptops.
- Maintain PC and MAC laptops.
- Assist with desktop support issues, serving as a backup onsite support technician to cover the telecommunication services to all the sites in five boroughs.
- Perform research and make recommendations on appropriate hardware and/or software based on the needs of the PEU staff.
- Work with PEU IT Director on the solicitation of competitive bids for selected mobile hardware and services.
- Create and manage assigned tickets.
- Manage the PEU IT asset management process and inventory for laptops, tablets and mobile devices.
- Travel to various PEU locations to provide onsite support.
- Other duties and responsibilities as required.
Work Location:
Manhattan- 260 11th Ave, New York, NY 10001
Hours/Shift:
Monday- Friday, 9:00am-5:00pm
TELECOMMUNICATIONS ASSOCIATE
(- 20247 Minimum Qualifications 1.
- Additional Requirements for Assignment Level IV To be eligible for placement in Assignment Level IV individuals must have, after meeting the minimum requirements, at least two additional years of full-time experience as follows: (1) As a Telecommunications Associate (Voice
- Assignment Level I, II, and III working for the City of New York; or (2) Performing analytical, planning, operational, technical, and/or administrative duties in a voice telecommunications, electronics planning, electronics management, and/or electronics service environment, one year of which must have been specialized work in a consultative or supervisory capacity. Preferred Skills
- Knowledge of iOS and Android devices
- Knowledge of PC and MAC laptops
- Working knowledge of an Interactive Voice Response (IVR)
- Working knowledge of a VOIP telephone system
- Thorough knowledge of service desk functions and operations
- A+ Certification
- In-depth understanding with strong knowledge of: Windows 7, Windows 10, MAC OS, MS Office 2010/2013
- Knowledge of Google G-Suite Cloud
- Networking and network infrastructure knowledge
- Strong written and verbal communication
- Strong customer service experience and skills courteous telephone manner
- Ability to lift 50 pounds
- Ability to use a hand truck in order to move heavy boxes up to a weight of 75 pounds.
TELECOMMUNICATIONS ASSOCIATE
( Title classification Competitive-1 Business titleIT MOBILE SUPPORT TECHNICIAN
Experience Level:
Experienced (Non-Manager) Job level 02 Number of positions 1 Work location 260 Eleventh Ave., N.Y.Category:
Technology, Data & InnovationIT MOBILE SUPPORT
TECHNICIANOther Job Posting Details
Salary
Minimum
Maximum
$68,150/yr
$93,400/yr