MSP Service Desk Advisor URGENT (4+ years experience) Pegasus Technology Solutions Frisco, TX 75034 ABOUT PEGASUS Pegasus Technology Solutions is a fast-growing, people-oriented, culture-first company located in Frisco, Texas. Incorporated in October 2014, we operate through a 'Culture Over Growth' mentality, meaning that if we get it right with our people then our culture will radiate out to our customers - which will inevitably lead to healthy, sustainable company growth. Every team member plays a vital role in our company success and is treated with respect, provided with professional growth opportunities, and is celebrated for their contributions. For us, working at Pegasus is not just business, it's personal. We enjoy working with each other. We are collaborative, supportive, and family-oriented. We care! It's who we are.

Company Awards:

• Inc. 5000 (2022, 2021, 2020, 2019)
• Best Companies to Work for in Texas (2022, 2021, 2020, 2019, 2018)
• Dallas Business Journal Best Places to Work (2022, 2020, 2019, 2018, 2017)
• DFW's Best & Brightest Companies to Work For (2022, 2021, 2020, 2019, 2018, 2017)
• Best & Brightest Companies to Work For in the Nation (2022, 2021, 2020, 2019)
• CRN Managed Services Provider 500 (2022, 2021, 2020, 2019, 2018, 2017)
• CRN Solution Provider 500 (2022, 2021, 2020, 2019, 2018, 2017)
• CRN Tech Elite 250 (2022, 2021, 2020, 2019, 2018, 2017)
• CRN Fast Growth 150 (2020, 2019, 2018)
• CRN Triple Crown (2020, 2019, 2018)

Our Core Values:

DO THE RIGHT THING

We make decisions that we feel good about at the end of the day.

WORK HARD + HAVE FUN

We are serious about what we do, but we don't take ourselves too seriously. We do fun better at Pegasus!

BE RESILIENT

We believe that obstacles are opportunities.

KILL IT:

We don't know the meaning of the word "mediocre."

ABOUT THE POSITION

Joining the Pegasus Services Team means that you will have camaraderie with fellow team members, top-tier internal processes and tools built for efficiency, upward mobility and career path planning, with executive support to provide best-in-class customer service.

MSP Service Desk Advisor Responsibilities:

• Primarily responsible for end-to-end IT infrastructure support
• Provide comprehensive and timely resolution for all end user technical issues
• Provide escalation support for Tier 1 and Tier 2 engineers
• Provide support for Cloud solutions and on-premise server solutions and virtualization
• Provide support for networks, servers, and VoIP technologies
• Support end users remotely using Connectwise Automate and other commercial tools
• IT support may be provided remotely via remote administration tools or deskside
• Onsite support for incidents, service requests and changes as needed
• Responsible for device, operating system, software and/or application troubleshooting
• System updates and/or restoration activities as necessary

BENEFITS

• Medical (100% employer paid option)
• Dental/Vision Insurance
• 401(k)
• Unlimited PTO after 3 years
• Volunteer Time Off
• Short Term Disability
• Life Insurance
• Paid Holidays (including 2 Floating Holidays)
• Bereavement Leave (including Miscarriage)
• Pregnancy/Labor Paid Time Off

COMPENSATION

$50,000-$65,000 with internal career growth opportunities

JOB REQUIREMENTS

• 4+ years experience in IT Support/Help Desk positions

Shift Hours:

8am - 5pm

• Ability to work primarily from our NOC in Frisco, TX
• Experience with Windows OS, MS Office, supporting Windows Active Directory, working with end users, remote/onsite setup of new computers, troubleshooting Windows PCs and Windows Servers, and overall familiarity with the IT Service Desk role and Managed Services.
• Experience with Connectwise Manage, Azure and cloud virtualization is a plus
• Ability to multi-task and adapt to changes quickly, self-motivated, ability to work in a fast-paced environment, interpersonal skills, technical awareness and customer service focused.

Job Type:

Full-time Pay:

$50,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Vision insurance

Schedule:

8 hour shift Application Question(s): Please fill this Culture Index survey out while applying. Unfortunately, any resume submitted without this completed will be rejected. It will take less than 5 minutes.

https:

//go.apply.ci/s/165AC00000

Education:

High school or equivalent (Preferred)

Experience:

MSP:

2 years (Required)

Active Directory:

4 years (Preferred)

Windows Server Support:

2 years (Required)

Work Location:

In person