IT Help Desk Support Specialist Coastal Interactive Manhattan Beach, CA 90266 • Hybrid work At Coastal Interactive, we pride ourselves on providing top-notch IT solutions and support to small and medium businesses. As a trusted Managed Service Provider (MSP), we deliver comprehensive technology services that empower our clients to achieve their business objectives efficiently and effectively. Our small team of skilled professionals is dedicated to delivering exceptional customer service and technical expertise, ensuring that our clients' IT infrastructure operates smoothly and securely. As an IT Help Desk Support Specialist , you will play a critical role in supporting our clients' IT needs. You will be responsible for providing technical support to our clients, primarily through phone, email, and remote desktop sessions. You will be the first point of contact for our clients when they encounter technical issues, and you will work diligently to resolve their problems in a timely and professional manner. This is a dynamic role in a fast-paced environment, where you'll have the opportunity to work with a diverse range of clients and technologies. The ideal candidate will have excellent technical skills, a strong ability to troubleshoot and problem solve, and exceptional communication skills to provide effective support to every user. Responsibilities Respond to client inquiries and technical issues via phone, email, and remote assistance tools. Troubleshoot and resolve hardware, software, and network issues for clients in a timely manner. Provide technical support for desktops, laptops, printers, mobile devices, and other IT peripherals. Install, configure, and maintain operating systems, applications, and software updates. Collaborate with other team members to escalate and resolve complex technical issues. Document and track client interactions, technical issues, and solutions in our ticketing system. Proactively identify and address potential IT issues to minimize downtime and improve client satisfaction. Assist with IT projects, such as system upgrades, migrations, and deployments. Requirements 1+ years of experience in a technical support role Strong knowledge of Microsoft Windows and macOS. Familiarity with common networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools. Experience working with Microsoft 365 and Google Workspace Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users. Proven ability to prioritize and manage multiple tasks in a fast-paced environment. Experience with remote support tools (such as TeamViewer, Remote Desktop) and ticketing systems (such as ConnectWise, Autotask) is preferred. Please send resume highlighting any work and life experience. We have a great team of people and really great clients that we serve.

Job Type:

Full-time Pay:

$25.00 - $37.50 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Compensation Package:

Bonus opportunities Holiday pay Hourly pay

Schedule:

8 hour shift Monday to

Friday Experience:

Help desk: 1 year (Required) Ability to

Relocate:

Manhattan Beach, CA 90266: Relocate before starting work (Required)

Work Location:

Hybrid remote in Manhattan Beach, CA 90266