Technical Support Specialist Tootsie Roll Industries - 3.4 Chicago, IL Job Details Full-time From $60,000 a year 13 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Microsoft Windows Server Management Computer Science Software troubleshooting Customer service LAN Mid-level Windows Technical support Microsoft Office 3 years High school diploma or GED Bachelor's degree Computer hardware CompTIA Network+ Scripting Computer networking Network support IT Communication skills PowerShell Comp

TIA A+ VPN

Full Job Description Job Description We are looking for a Microsoft Windows authority to fill our Technical Support specialist position. The primary responsibilities are planning, implementation, and management of desktop, laptop, and mobile computers.

Duties and Responsibilities:

Manage the life cycle of desktop, laptop, and tablet computers. Including procurement, deployment, hardware/software support, and patching Serve as a first point of contact for users seeking assistance via service desk tickets, email, phone, and walk up End user support of Microsoft Office suite and other software applications Troubleshoot technical issues and assist users through a variety of break-fix procedures Work closely with other IT team members to ensure effective communication and escalation Troubleshoot and support software applications, computer hardware, printers, and peripherals Provide end user training for software applications, computer hardware, and peripherals Set up and lead technical bridges Communicate issues to the end user community

Required Skills:

Excellent customer service skills with a passion for delivering quality service Organized and efficient team player that is an adaptable and flexible self-starter Technical aptitude and ability to learn new technologies In depth knowledge with Windows operating systems (10/11) and Microsoft Office Suite Strong verbal and written communication skills, including a professional, helpful demeanor Proficient in creating and managing system images 3-5 years of IT related experience (Desktop/Application Support/Service Desk, etc.) Microsoft 365 administration and support experience

Desired:

Powershell scripting experience Experience using desktop management tools (Kace, ManageEngine, Altiris, etc.) Bachelor's Degree in Computer Science or related discipline Certifications (CompTIA, A+, Network+, Microsoft)

Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Application Question(s): This job is fully onsite, can you work onsite full time?

Work Location:

In person