Level 2 IT Support Consultant TechBldrs Inc 604 Gordon Dr, Exton, PA 19341 Level 2 IT Consultant at

TechBldrs About TechBldrs:

TechBldrs is a technology consulting firm based in Exton, PA, cultivating a culture that embraces technology enthusiasts ("techno-junkies, nerds, computer-heads, computer hobbyists and tech geeks"). We value hard work, continuous learning, and a passion for solving technology puzzles.

Job Summary:

We are seeking a skilled and enthusiastic Field Consultant to provide on-site and remote technical support to our clients in the Greater Philadelphia Area. This role requires a strong understanding of networking, server administration, and endpoint management, as well as excellent communication and problem-solving skills.

Responsibilities:

Provide on-site and remote technical support to clients in the Greater Philadelphia Area. Troubleshoot and resolve issues with workstations, servers, and peripherals. Install and configure desktops, laptops, and servers. Install, configure, and maintain network devices, including firewalls and routers. Manage and maintain virtualized environments. Utilize remote monitoring and management (RMM) tools. Create documentation for clients and internal use. Monitor service calls and ensure timely resolution. Manage short-term projects. Communicate effectively with clients, teammates, and management. Record and submit time worked on each task to aid in proper billing to clients.

Requirements:

Must Have 2+ years MSP experience Experience with Kaseya or Datto platforms. Experience with Microsoft Windows 10+ environments, Office Applications. Microsoft 365 experience Microsoft Windows Certification (or ability to obtain within 90 days). Strong communication and problem-solving skills. Logging of all time in ticket system. Fast and reliable home internet connection Proven network troubleshooting skills, including experience with TCP/IP, DNS, and DHCP. Personal car with insurance.

Pluses:

Help desk experience. Experience with VMware virtualization. Experience with pfSense or Fortinet firewalls. Active Microsoft certifications (MCP). Proficiency with Microsoft 365, Windows Servers.

Additional Details:

Full-time position (40 hours/week). Salary based on experience with bonuses. Benefits after 90 days. On-site work at client offices (up to 70%). No relocation or telecommuting. Is this job for you? This position is a good fit if you: Enjoy hands-on technical work. Have strong problem-solving abilities. Are comfortable working independently and as part of a team. Possess excellent communication skills. Are motivated to learn and grow your technical expertise. Are comfortable working on-site at client locations in the Greater Philadelphia Area. If this sounds like you, and you meet the requirements, consider applying!

Job Type:

Full-time Pay:

$55,000.00 - $85,000.00 per year (Salary commensurate with experience)

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Retirement plan

Schedule:

8 hour shift Day shift Monday to Friday1

Education:

High school or equivalent (Required);2 Bachelor's degree in a related field preferred.

Work Location:

In person

Job Type:

Full-time Pay:

$55,000.00 - $85,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Retirement plan

Schedule:

8 hour shift Day shift Monday to

Friday Education:

High school or equivalent (Required)

Experience:

MSP:

2 years (Required)

License/Certification:

Microsoft Certification? (Preferred)

Work Location:

In person