IT Technician (On-Site) AT&T Hotel & Conference Center - 3.1 Austin, TX Job Details Full-time $25 an hour 14 hours ago Benefits Paid holidays Cell phone reimbursement Referral program Qualifications Jira Software troubleshooting Mid-level Windows Microsoft Office 3 years High school diploma or GED Computer hardware Computer networking POS VMWare Full Job Description Join our AT&T Hotel and Conference Center IT team as our next IT Technician! The Ideal candidate will be supportive of all desktop systems, peripheral equipment (printers, IP Phones, Fax Machines, Scanners, etc.) and productivity applications (MS Office and hotel specific client software) to insure reliable, secure operation. Assist in support of all server applications, network maintenance, Cisco phone system, and point of sale system. This role is ON-SITE, not remote.

Compensation:

$25/HOUR

EXAMPLE OF DUTIES

ESSENTIAL

FUNCTIONS

Handle day to day incoming tickets into Jira ticketing system on a timely manner. Troubleshoot and coordinate installation and changes to Server applications, network devices, desktop applications, POS and PMS application, and other client software Administer issuing telephones and end user IT equipment needs. Prepare and install system images and profiles, server builds, configuration Provide connectivity to users in the meeting rooms for special events, as required Timely completion of projects assigned by manager Diagnose and correct system problems; including user errors, configuration errors, and bugs Evaluate and configure new hardware/software systems (early mornings and weekends inclusive) Assist end-users with all system related queries Diagnose and repair hardware; including printers, computers, terminals, and other devices Install, upgrade, configure, and maintain hardware/software, inclusive of network infrastructure devices Comply with all company safety and health policies and procedures.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company. Maintain expertise in PC Server hardware and software trends Stay current on hospitality technology trends

OTHER DUTIES

Assimilate into The AT&T Hotel & Conference Center, the Family

PLATINUM SERVICE

culture through understanding, supporting and participating in all elements of

PLATINUM SERVICE.

Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Flik from time to time, is essential to the successful performance of this position.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. Ability to arrive to work on time and when scheduled. MS Windows OS (10,11 Server 2016, Server 2019, Sever 2022) MS Office Basic Networking Microsoft Group Policy Cisco Phone Systems experience preferred Point of Sale Systems experience preferred VMware experience preferred

QUALIFICATION STANDARDS EDUCATION

High School diploma required.

EXPERIENCE LICENSES OR CERTIFICATES

Certificates in computer hardware and software expertise recommended. Advanced certifications from Microsoft, Cisco, or others a plus. At least 3 years of Desktop Experience. At least 3 years of Network Experience. At least 2 years of service industry. The Benefits working at AT&T Hotel and Conference Center for

FLIK/Compass:

Paid Vacation Days (after 90 days of employment) Annual Merit Increases 11 Paid Holidays Ride the Bus for Free (UT Proximity Card) Free Daily Shift Meals Lockers & Locker Rooms with Showers Discounted Monthly UT Garage Parking Discount Gift Shop offerings Referral Bonus $ Monthly cellphone stipend We are owned by UT Austin and managed by Compass Group North America, a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates.

EOE & AA

Employer

M/F/D/V. AT&T

Hotel and Conference Center participates in E-Verify. Applicants must have valid and legal work authorization in the United States. loASYE3rmn