Desktop Technician 4.3 4.3 out of 5 stars 3425 South Clarkson Street, Englewood, CO 80113

POSITION SUMMARY:

The Desktop Technician's role is to provide a point of contact for end users to receive support and maintenance within the organization's desktop computing environment by way of the Service Desk function. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware, software and equipment to ensure optimal workstation performance. They are responsible for imaging and issuing equipment, proper disposal and reuse of the Hospital's end-point assets and the daily operations of provision of service, break/fix repair and escalation to the Sr. Desktop Technician, Desktop Architect or other members of the IT support team.

Rate of pay:

$24.99 - $35.99 per hour based on experience Posting Closing date: March 25, 2025 Applications will be accepted until a sufficient number is received. Craig Hospital reserves the right to either close or extend a posting.

POSITION REQUIREMENTS

Licensure/Certification/Registrations:

CompTIA A+ certification required and at least one advanced level Microsoft certification (MCP) or equivalent work experience preferred. Successful applicant for this position will be required to obtain A+ certification within 6 months of hire date.

Education:

High school diploma or equivalent required; college degree and relevant field preferred.

Experience:

Minimum of three (3) to four (4) years of prior Desktop technical support experience required within Microsoft Windows operating system support.

Skills & Abilities:

Ability to provide friendly and courteous customer-centered support. The ability to efficiently document and track technical support issues with a working knowledge of centralized desktop management tools. Have a clear understanding of Microsoft Windows environments, such as: AD group policies, DHCP and IP configurations. Proven ability to self-learn new technology and apply skills. The ability to train end-users on practices that help to avoid technical support issues. Proven analytical, problem-solving, and troubleshooting skills. The ability to work independently, organize time effectively, manage multiple projects efficiently, meet project timelines, coordinate and work with others. Maintain good interpersonal relationships and always a commitment to quality and results. Must be able to take calls as assigned.

ESSENTIAL FUNCTIONS

Build Active Directory User accounts, ensuring accuracy and resolving any account incidents. Remotely manage end-user devices using centralized device management tools. This includes Initial AD credentialing, knowledge of Group Policies, providing operating system updates for end-user devices, software installations and virus patching as directed by the Desktop Architect. Serves as the first point of contact for employees seeking technical assistance in person, over the phone, or via email. Deploy and maintain all printers, faxes and copiers. Provide basic troubleshooting and maintain vendor support relationships. Responsible for documenting and communicating current issues to team members and management. Contribute to Help Desk process documentation regularly and provides training and resource documentation on relevant systems, processes, and technology. Perform troubleshooting through diagnostic techniques and pertinent questions. Assist users over the telephone, through email, online chat and/or at the desk side in a prompt, professional and courteous manner. Walk the employee through the problem-solving process. Actively monitor incoming calls and ticket queues, and ensures that all tickets are handled in accordance with standards. Escalate tickets proactively to process or system owners and management where necessary. Follow up with other IT groups (IT Applications, IT Infrastructure, IT Security) to resolve issues & get information. Escalate issues as needed to management. Demonstrate competence in documenting trouble ticket resolutions with a keen attention to detail, maintain hospital-wide communication and actively participate in maintaining support policies and procedures. Assist with identifying opportunities for training that would improve productivity and proficiency within the department or within the Hospital. Maintain detailed end user hardware and end user licenses asset management. Deliver timely communication; understand the needs of the user; and provide tangible results from our service activities. Install, configure and troubleshoot hardware, including desktops, laptops, peripherals, network equipment, and mobile devices. Install, configure and troubleshoot software packages, including operating systems, desktop software and custom applications. Compile data to maintain IT inventory, purchasing, shipping and other records pertinent to maintain an accurate inventory of IT equipment. Compile data to maintain IT inventory, purchasing, shipping and other records pertinent to maintain an accurate inventory of IT equipment. Collaborate with Desktop Architect to implement procedures and policies for desktop deployment and management. Assist with implementing security policies for workstations, including patch management and antivirus. •This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned.

Craig Hospital Benefits:

At Craig Hospital, we offer a wide range of outstanding benefits that allow our employees to tailor a benefits package that meets their individual needs. Planning a family or looking forward to retirement, we have options. Our medical insurance is a self-funded plan administered by Allegiance Benefit Plans with a CIGNA network of providers offering two different comprehensive plans. We offer dental insurance through Delta Dental, and vision insurance through EyeMed . Craig offers Health Care and Dependent Care Spending Accounts . Craig also provides, and pays for both Short Term and Long-term Disability Insurance plans for every benefit-eligible employee. We offer generous time-off benefits to allow you to enjoy your time away from work too! Additionally, we have a 403b Retirement Plan with a generous matching contribution through Empower Retirement that you are eligible for upon hire. Want to go back to school? We have Tuition Assistance. Unexpected emergency? We have Employee Assistance Programs and an Employee Emergency Assistance Fund . At Craig, we believe in offering best-in-class benefits and prioritize benefits to support you.

Location:

Craig Hospital •

IT Schedule:

Full Time, Days, 8:00am-4:30pm